Home  Call Centre and Customer Service Jobs
  • Location: Champaign
    Job Type : Temporary
    Date: Monday, 27 February 2017
    Customer Service Representative needed Full Time busy environment

    You will be:

    Providing quality customer service to a variety of people, answering phones, greeting customers and staff, and type accurately and quickly, and a variety of other clerical duties.


    Hours are Monday - Friday from 8 am -5 pm.

    Pay is $10.00 hourly.

    This position is located in Champaign, IL.

    This is a temp to perm position for the right candidate.
    "Manpower Recruits Safe Employees"

    Apply online at www.manpowerillinois.com and upload a current resume.

    We love referrals so if you know someone looking for a job please feel free to share this with someone.
  • Location: Scranton
    Job Type : Contract
    Date: Sunday, 26 February 2017
    Highly successful Customer Service Center in Jessup PA is growing again and is offering Temporary to Hire Careers to qualified Customer Service Representatives. All positions to start Paid Training ASAP. Starting pay rate is $12.00 per hour and the hours of Paid Training are 8:00 am - 4:30 pm. Upon completion of training, you will be assigned to a shift beginning as early as 8:00 am or as late as 2:00 pm. Alternate shift may be selected once seniority is gained. Once Quality Scores are achieved, Customer Service Representatives may be offered the option to Work from Home. Orientation and training will start on 03/06/17.

    This position requires intelligence, compassion and the ability to communicate well. Will be taking inbound calls from insurance subscribers. With the information gained in training, you will help subscribers make plan choices and answer other questions that they may have regarding their plans. During peak season there will be an opportunity for overtime and occasional weekend work.

    To be considered, you must have had at least 6 months Customer Service experience by phone or in person, a successful background check, drug screen and professional references. If selected for a personal interview, proof of highest level of education (HS Diploma or GED is minimum) must be provided at the time of your interview. For consideration for this great career opportunity, click on the link below. It will take you to a brief qualifying questionnaire. Following, you will receive an email with a link to the Customer Service Skill Assessment. The assessment takes approximately 45 - 60 minutes of undisturbed time to complete. We will have your results within one business day!

    Click on the link below or copy and paste into your browser:

    www.directch.com/manpowertmg

    Good luck!

    This opportunity is being offered by Manpower in Scranton PA
  • Location: Scranton
    Job Type : Contract
    Date: Sunday, 26 February 2017
    Excellent new opportunities at a premiere Call Center in the Pittston Area seeking professional Call Center Customer Service Representatives. Positions need to be filled with qualified candidates ASAP. Pay rate for this long-term project is $17.41 per hour and the hours of work are 3:30 pm - 12:00 am, Monday - Friday. Paid holidays available immediately. Training schedule is 8:00 am - 4:30 pm. Upon completion you will move to the 3:30 - midnight shift.

    The professional Customer Service Representative responds by phone or correspondence to the questions of subscribers. Excellent communication skills and the ability to pay close attention to detail in a fast paced environment will be necessary for success in this role. Proficiency in Word, Excel and Outlook is essential and your Data Entry needs to be fast and accurate. Candidates who are preselected will be required to take an assessment to measure these skills. To advance, you must be able to show a minimum of one year's recent experience in a Call Center performing Customer Service.

    Other requirements include proof of education (HS Diploma or equivalent minimum) and clearance of a comprehensive background check prior to starting. If you thrive in a professional environment and have the desire to provide truly excellent customer service, apply now on www.manpower.com and search Scranton, PA for this opportunity.

    To learn more about Manpower's free Career Resources, including your ability to earn a free associates or bachelors degree, visit http://www.manpowergroup.us/mypath/.
  • Location: Kingston
    Job Type : Permanent
    Date: Saturday, 25 February 2017
    Manpower is currently placing Bilingual Customer Service Representatives in permanent positions with our reputable client in Kingston, ON.

    Have you been looking for a position that offers better compensation? Our client offers competitive wages for experienced, solution driven, professionals. Are you seeking a more formal business atmosphere? We have just the right opportunity for you, as our client is known for their professional office environment.

    It's your time to shine. You want to be challenged in your daily work duties. In this position, you will have the chance to showcase your efficiency multitasking through various systems and applications. If career advancement tops your list of most important attributes in a new job, you will do just that in this role. Our client is renowned for their commitment in helping employees reach occupational objectives and personal growth. You already know that this employment opportunity offers great wages, but we are pleased to announce that it also allows access to a comprehensive benefit package including a dynamic health and pension plan.





    Let our connections work for you. Our Talent Placement Specialist; Christina O'Brien is best known for her dedication in matching top talent to the best career opportunities available in today's market. Let's get started. Apply now and follow up with Christina O'Brien to discuss further. 613-329-5114

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Jackson
    Job Type : Temporary
    Date: Friday, 24 February 2017
    Customer Scheduling support person needed. Candidate will answer the phones, schedule tax preparation appointments for individuals and households, and send e-mail/mail reminders. A clear speaking voice, should be able to relate with all clients, and be comfortable using a computer. Work hours are: M-F, 9-3, and the pay rate is $9.50. This position is temporary, and will end in April.
  • Location: Conway
    Job Type : Contract
    Date: Friday, 24 February 2017
    We are seeking a Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:
    Handle customer inquiries and complaints
    Provide information about the products and services
    Troubleshoot and resolve product issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services

    Qualifications:
    Bilingual is required (Spanish)
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    High school diploma or GED

    Pay rate: $13.00 hourly
    Monday - Friday, able to work an 8 hour roatating shift 7am-7pm
  • Location: Mississauga
    Job Type : Contract
    Date: Friday, 24 February 2017
    Bilingual Customer Service Representatives
    Our client, a leading major appliance company located in Mississauga, is seeking professional Bilingual Customer Service Representatives to join their extremely dynamic and growing team.
    This is an immediate need and wonderful opportunity for an on-going position with major growth potential for that next step of your career.
    What's in it for you?

    * Pay $ 18 plus + 4% vacation pay
    * Day shift:
    o 8:00 am - 5:00pm (Monday - Friday)
    o 9:00 am - 6:00pm (Monday - Friday)
    * Ongoing opportunity
    * Opportunities to grow

    What the job is
    * Guide customers through their order and process them in a fast-paced environment using world-class technology.
    * Communicate with positive, friendly customers via phone, email and chat.
    * Help customers navigate the website and place orders online.
    * Provide knowledgeable answers to questions about product, pricing and availability.
    * Work with internal departments to meet our customers' needs.
    * Work with customers to resolve product returns, shipping inquiries and order status questions.
    What you bring to the job

    * Exceptional verbal and written communication skills
    * Fluently bilingual (English/French) is a requirement for this role
    * Intermediate MS Office, Excel and Internet skills required, SAP experience an asset
    * Ability to multi task and navigate between screens
    * 1-2 years previous customer service experience, over the phone sales experience, an asset
    Don't miss out on this AMAZING opportunity - please apply directly today for immediate consideration AND Get a Bonus for who you know! We know that great Bilingual talent knows great talent and we want to reward you! If you refer someone to work for Manpower and successfully complete their assignment, you could potentially earn $50 dollars cash for each referral.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Jacksonville
    Job Type : Contract
    Date: Friday, 24 February 2017
    The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.

    Key Responsibilities
    * Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
    * Ask offenders scripted questions and provide offenders with actions to take
    * Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.
    * Consistently apply knowledge required to perform technical and procedural aspects of the position.
    * Documents all calls.

    Basic/Minimum qualifications
    * High School Diploma / GED
    * Minimum one (1) year experience working directly with customers in a customer service and/or problem solving capacity.
    * Excellent customer service skills.
    * Proficient in verbal and written communication skills, including excellent listening skills.
    * Excellent PC skills required
    * Must be able to type and talk simultaneously.
    * Bilingual Spanish/English is required

    Preferred qualifications
    * Technical and or previous law enforcement background a plus.
    * Positive / team oriented attitude; works well with others in a team environment
    * Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions

    This is a 2nd shift position working Monday through Friday 4 PM - 12:30 AM.
  • Location: Irving
    Job Type : Contract
    Date: Friday, 24 February 2017
    Call Center Agent

    Location Irving TX

    Pay:
    $14.00 Per Hour English only
    $14.50 Per Hour Bilingual Spanish or French

    2 years call center and Online Active Chat experience required

    Schedule
    Hours: 11:00 a.m. - 8:00 p.m., 1:00 p.m. - 10:00 p.m. and 2:00 p.m. to 11:00 p.m.
    Work days: Monday thru Saturday and with one of these days off: Tuesday, Wednesday, Thursday or Friday (days off will not be consecutive).
    Flexibility to work other schedules, based on needs of the business
    Closed: Sundays.

    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent. Essential Job Functions/Accountabilities include the following

    Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned.

    Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer.
    De-escalate problem calls and try to resolve before escalating calls as appropriate to Internal Help Desk or Supervisor.
    Create and maintain accurate records on all calls using tracking software during the call.

    Required
    High School/GED required.
    Excellent communication skills for both English only and Bi-lingual positions.
    If applying for a Bi-lingual position, must be able to speak in Professional Business Spanish/English
    Minimum 2 years total contact center customer service experience with extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
    Previous experience documenting calls in a case management, ticketing or CRM systems is required.

    Please email me at preston.sherrin@manpower.com if you have 2 years or more experience in a call center and interested in the hours and days listed above. Also you must create an account with us at manpower.com and click sign up before emailing me as I will need to use the account to send you on-boarding documents. Please make sure you have online Active Chat Experience as well

    You must have a clear background and pass a drug screening
  • Location: Conway
    Job Type : Permanent
    Date: Friday, 24 February 2017
    We are seeking Call Center Supervisors to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    Handle customer inquiries and complaints
    Provide information about the products and services
    Troubleshoot and resolve product issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services
    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    1 year previous experience in this role
    High school diploma or GED

    Hourly rate - 16.80
    Monday - Friday, able to work 8 rotating hour shift 7am-7pm
  • Location: Conway
    Job Type : Permanent
    Date: Friday, 24 February 2017
    We are seeking a Call Center Trainer Positions to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:
    Executes comprehensive training programs
    Analyze and improve training effectiveness
    Communicate cross training
    Handle customer inquiries and complaints
    Provide information about the products and services
    Troubleshoot and resolve product issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services

    Qualifications:
    Previous experience in customer service, sales, or other related fields
    Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
    Proven flexibility to manage last minute training requests or changes
    Demonstrated proficient performance management and effective coaching techniques
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills

    Hourly rate - $18.00
    Monday - Friday, able to work a 8 hour rotating shift 7am-7pm
  • Location: Calgary
    Job Type : Contract
    Date: Friday, 24 February 2017
    Open House for Customer Service / Call Centre Reps
    (Temp to Perm roles starting March)

    If you have exceptional Customer Service skills and experience working in a call centre environment we want to meet you! We are looking for both English and Bilingual Reps.

    Please come down to our office 734 7th Ave SW, Calgary on Monday February 27th between 10am and 12pm. Bring your updated Resume and at least 1 professional reference.

    Responsibilities:
    * Ensuring the safety of customers and their property
    * Taking charge of various alarm signals; burglary, fire, panic and/or medical alarms
    * Communicating with emergency services to transmit requests for assistance
    * Respond to customer calls

    Requirements:
    * Minimum High School Diploma
    * 1+ years' experience in a call centre role and/or 3+ years' experience in a customer service

    * Excellent stress management skills
    * Intermediate computer skills; knowledge of MS Office and ability to learn new technical skills
    * Excellent stress management skills
    * Flexibility to work a variety of hours as required
  • Location: Daleville
    Job Type : Contract
    Date: Friday, 24 February 2017
    Are you sitting at home right now searching job board after job board? Are you stressing about finances because the Holiday Season just took its toll on your wallet? Are you just feeling in a slump and don't know where to start? Unable to find a job that offers benefits? Then it is time to unleash your New Career in the New Year! Manpower is looking for highly motivated customer service representatives in Daleville, IN. Use your excellent customer skills and ability to navigate computers to excel in today's growing economy. You will be a part of a team that is dedicated in providing excellent support to customers. There are part time and full time shifts available, day and evening shifts and the best part….growth potential! Apply now!
    Eastern Great Lakes
  • Location: Grimsby
    Job Type : Permanent
    Date: Friday, 24 February 2017
    A client of ours in Beamsville, ON is actively seeking a full time permanent production customer service representative. This is an excellent opportunity to work with an industry leader and one of the area's top employers.

    What's in it for you?

    - $48,000-$49,000/year.
    - Full time, Permanent.
    - 40 hours a week, Monday-Friday 8:00am-4:30pm.
    - Comprehensive benefits & vacation structure.
    - Stability, career advancement and a chance to work with a tenured team.

    What the job is:

    - Receive, enter and manage customer orders.
    - Coordinate with customers.
    - Coordinate and support sales activities (trade shows, meetings etc.)
    - Act as a liaison between customers and internal staff to ensure all parties are aware of orders and time-lines (production, logistics, sales etc.)
    - Develop and maintain sales database.
    What you will bring:

    - 3-5 years of previous customer service experience preferably within a manufacturing environment.
    - Post-secondary education in business, logistics or sales & marketing.
    - Intermediate Microsoft Office skills.
    - Clear communication skills (both verbal and written).
    - A sense of urgency & the ability to multitask.

    We encourage all interested applicants to apply today for immediate consideration.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Scranton
    Job Type : Contract
    Date: Friday, 24 February 2017
    Immediate temporary to hire opportunity in the Scranton Area for a professional Student Support Advisor. Starting pay rate is $15.00/hr. and the hours of work are 2:00 pm - 10:00 pm, Monday - Friday. In this role you will be working closely with students and their parents to ensure a high level of customer service and satisfaction through inbound and outbound calls. You will provide follow-up based on an established customer communication plan. For consideration, candidates will have:
    * 2 year's experience in a Call Center Customer Support role
    * Proof of an Associates Degree or higher degree - required at the time of your interview
    * Proficiency in MS Office, excellent navigational skills and the ability to learn new systems quickly
    * Technical competency to assist students with the use of online tools
    * Excellent written and verbal communicative capability and will demonstrate empathy, respect and understanding while resolving the concerns of the students and parents on the first contact
    * The resolve to absorb policies, procedures and products and to attend all ongoing meetings and training to remain up to date
    The candidate for this career opportunity will be available to start immediately ASAP and maintain a professional record of punctuality and attendance. To apply, visit www.manpower.com. Enter Scranton PA as your search location.
  • Location: Monteregie
    Job Type : Permanent
    Date: Thursday, 23 February 2017
    Vous désirez faire partie d'une petite équipe de passionnées? Travailler dans une ambiance familiale où l'on a cœur votre bonheur?
    On dit de vous que vous êtes une personne dynamique, attentive à chaque détail, autonome et travaillante?
    Nous avons le poste idéal pour vous !

    Poste permanent dès le jour 1, située a St Jean sur richelieu, notre client œuvre dans le domaine de l`ameublement.

    Nous recherchons une personne qui sera chargée de prendre les commandes des clients par téléphone ou par courriel. Vous devrez par la suite faire le suivi des livraisons ,assurer la facturation et le service a après-vente.

    Vous devez avoir une expérience avec le service a la clientèle et avoir de bonnes connaissances de l`outil informatique.

    Nous recherchons une personne totalement bilingue ( écrit et parlé).
    Horaire de jour de 8h30 à 17h00.

    Nous attendons votre candidature avec impatience !
  • Location: Montreal
    Job Type : Permanent
    Date: Thursday, 23 February 2017
    Agent/e Service à la clientèle - Poste permanent

    Vous cherchez un poste stable à temps plein avec des possibilités d'avancement ? Nous pouvons vous aider à atteindre cet objectif. Notre client œuvrant dans le domaine de la sécurité résidentielle et commerciale est présentement à la recherche d'agent(e)s service à la clientèle/soutien technique pour combler plusieurs postes permanents.

    Ce que notre client offre :

    * Un poste permanent avec des avantages sociaux et un régime de retraite
    * Un poste à temps plein
    * Un poste accessible en transport en commun : Métro Langelier + 1 bus
    * Un programme de formation continue
    * Un environnement dynamique et convivial

    Les opportunités :

    1. Soutien technique
    Salaire : 16$ de l'heure
    Disponibilité demandé : 7 jours sur 7 entre 14h00-22h et 22h et 8h00.

    2. Service à la clientèle :
    Salaire : 13.65$/h
    Disponibilité demandé : 7 jours sur 7 entre 14h00-22h et 22h et 8h00.

    Selon le poste que vous occuperez vous serez amené à entre autre :
    * -Répondre aux appels des clients
    * -Communiquer avec les services d'urgence.
    * -Identifier et Résoudre les problèmes techniques des clients
    * -Ouvrir les dossiers et vérifier la facturation
    * -Effectuer des dépôts et remboursements.
    * -Effectuer des suivis avec les clients
    * -Autres tâches connexes

    Veuillez nous faire parvenir votre cv dès maintenant si :
    * -Vous êtes bilingue en anglais et en français.
    * -Vous détenez un diplôme de secondaire 5 (atout).
    * -Vous avez une expérience d'au moins 1 an en soutien technique ou en service à la clientèle.
    * -Vous êtes disponible pour la formation de jour (lundi au vendredi) pour 3 semaines.
  • Location: Montreal
    Job Type : Contract
    Date: Thursday, 23 February 2017
    .
    Vous aimez les défis et travailler sur plusieurs projets en même temps ? Vous adorez le contact client et les tâches cléricales ? Il est maintenant de combiner vos deux passions dans un seul emploi. Nous avons le poste parfait que vous recherchez. Notre client à Saint-Laurent est présentement à la recherche d'un(e ) Commis de bureau afin d'occuper un mandat à long terme. Le poste est situé dans un centre d'appel au sein d'une entreprise du domaine médical. La succursale accueille aussi les clients en personne.

    Travailler pour Manpower ; c'est faire partie d'une équipe d'envergure mondiale qui a su faire sa marque depuis plus de 60 ans. Nous offrons une foule d'avantages tels que de la formation gratuite, un programme de rabais chez des marchands réputés et des primes de référencement concurrentiel.

    Principales fonctions :
    -Répondre aux appels des clients.
    -Effectuer de l'entrée de donnée.
    -Classement des archives et autres documents.
    -Organisation et gestion des documents.
    -Remplacement à la réception et accueil des clients.
    -Autres tâches connexes.

    Exigences du poste :
    -Vous avez 2 à 3 années d'expérience en gestion de dossier et soutien administratif
    -Vous êtes bilingue en anglais et français.

    Conditions de travail :
    Horaire du lundi au vendredi de 8h00 à 17h00.
    Salaire entre 15-18$ de l'heure selon expérience.
    Mandat situé à Saint-Laurent, accessible en transport en commun.
    Emploi temporaire pour minimum de 6 mois avec forte possibilité de prolongation.

    Vous êtes le candidat idéal ? Faites nous parvenir votre cv
  • Location: Monteregie
    Job Type : Permanent
    Date: Thursday, 23 February 2017
    Vous êtes passionné par le service à la clientèle? Vous êtes une personne dotée d`un esprit d`analyse et d`un bon sens de l'organisation ? Lisez ce qui suit !
    Notre client spécialisé dans le domaine industriel est à la recherche d`un coordonnateur du département Service clientèle.

    Vous serez chargé de gérer l`équipe de conseiller : recrutement, formation, évaluation, coaching.

    Vous devez faire preuve d`un esprit d`analyse afin de mettre en place les stratégies adéquates et vous s`assurer de leur application.
    Vous serez la personne ressource pour gérer les plaintes clients et soutenir votre équipe.

    Pour occuper ce poste, vous devez avoir une expérience de 3 à 5 ans dans un poste similaire ainsi qu`un baccalauréat en administration.
    Nous cherchons une personne parfaitement bilingue, à l`aise avec l`outil informatique et ayant une expérience dans le domaine industriel.

    Horaire de jour, poste permanent avec avantages sociaux (assurances, REER).
  • Location: Pittsburg
    Job Type : Contract
    Date: Thursday, 23 February 2017
    Customer Service positions available in Pittsburg KS

    Evenings and week ends - previous customer service/call center experience necessary

    apply on line at manpower.com and attach a resume