Home  Call Center and Customer Service Jobs
  • Location: Boston
    Job Type : Contract
    Date: Wednesday, 13 February 2019
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
  • Location: Addison
    Job Type : Contract
    Date: Wednesday, 13 February 2019
    Interviews this week! Please send a current resume and phone number for your interview. Patti.axtell@manpowergroup.com.

    Duties include fielding customer calls concerning their bill, consulting and performing the research necessary to resolve inquiries. This is a soft collections position and will contact accounts to arrange resolution for outstanding invoices. They will also prepare billing adjustments, and perform general administrative tasks.

    * Competitive pay $17.00/hour
    * Mon-Fri: 7:00am to 5:30pm
    * Intermediate or better skills using MS Word and Excel required.
    * Prior customer service, call center, billing, or collections experience is preferred.
    * 4 month assignment (great foot in the door!)
    * Job Location: 2055 ARMY TRAIL ROAD SUITE 128 ADDISON IL

    Great foot in the door at a Top Company!
  • Location: Toronto
    Job Type : Contract
    Date: Wednesday, 13 February 2019
    We are currently looking for a Customer Service Representative in Downtown Toronto for one of our clients in the banking industry!!!

    This role is accountable to provide excellent customer service and support to assigned business groups and/or customers, acting as the first point of contact for customer transaction, product and/or process inquiries through email, fax, telephone, and workflow technology.

    RESPONSIBILITIES INCLUDE (but are not limited to):

    * Inbound calls (30-70 calls daily) and outbound calls from/to Advisers and dealer back offices.
    * Inquiries would include but not limited to account status and product information about Mutual funds, term products and Insurance.
    * Conduct transactional calls
    * Handle escalations
    * Adhoc tasks as required


    * Ability to multi-task between various processes throughout the day
    * Focus on accuracy
    * Analytical skills


    * Call Center experience within a large organization
    * Previous experience in banking or FI
    * Canadian Securities Course or IFIC Mutual Funds course (either completed or in progress)
    * Knowledge of mutual funds, term products and insurance
    * Knowledge of transfer agency record systems


    * Strong Customer Service Skills
    * Lots of energy
    * Very self-aware
    * Strong phone etiquette
    * Good work ethic
    * Go-getter attitude
    * Detail-oriented
    * Punctual
    * Someone willing to grow within the department/bank


    EDUCATION: University degree/college diploma or equivalent.


    PAY RATE: $19.30/hour

    LENGTH: 4 months contract!
  • Location: Scarborough
    Job Type : Temporary
    Date: Tuesday, 12 February 2019
    What Your Role Will Be

    You are responsible for managing and developing mutually beneficial banking relationships with customers; thereby meeting specific sales goals and contributing to the Customer Contact Centre's growth and profitability by providing quality service via the telephone to the Banks customer base. This includes contributing to the growth of a profitable business through the placement of outbound calls, cross-selling and retention activities.
    You will act as an expert source of knowledge for customers on a variety of business needs.

    What You Will Be Doing

    * Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.

    * Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines.

    * Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.

    Skills You Already Have and What You Will Learn

    * Strong customer focus

    * Strong written and verbal communication skills

    * Strong telephone etiquette

    * Working knowledge of PC user programs

    * Keyboarding skills of 30 w.p.m

    * High School diploma

    What is in it for you:

    Accessible TTC location - Birchmount and Eglinton
    Long term opportunity
    Regular Work Schedules: We are seeking flexibility from candidates as work schedules can be anytime within our hours of operation (Tuesday to Saturday 7:00 am - 11:00 pm), however the shifts will likely be the following:
    * Tue - Thu 3 pm - 11 pm
    * Fri - 2pm - 10 pm
    * Sat 10 am - 6 pm

    Pay rate - 21.18$ per hour

    Not the job for you, but know someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 120 hours of work! Simply ask our consultants for details!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    Are you interested? APPLY NOW
  • Location: Milpitas
    Job Type : Contract
    Date: Tuesday, 12 February 2019
    Reporting to the Branch Manager or Operations Manager and partnering with Outside Sales, the Inside Sales Representative plays a key role in implementing the branch's business plan by meeting the needs of a diverse customer base. The Inside Sales Representative is responsible for a variety of branch functions, including customer relations, in-branch equipment rentals and merchandise sales, and equipment presentation. The Inside Sales Representative's primary responsibility is to proactively increase revenue for the branch by providing exceptional customer service, renting equipment, selling merchandise and advising the manager of product and service needs.

    Essential Duties: (Rank in order of importance, starting with most important)
     Process rental quotations, reservations and contracts in complete compliance with company policies and procedures.  Establish new rental and sales accounts by serving walk-in and call-in customers.  Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures.  Accurate use of United Rentals computer system for reservations, quotes, rental / sales.  Contracts and Phone Log.  Educate customers about proper equipment use.  Check out and demonstrate equipment for customers as needed.  Assist customers with the loading and unloading of equipment as needed.  Coordinate and track daily equipment pickups and returns with the branch dispatcher.  Generate leads for new business and communicate leads with Outside Sales Representatives.  Warm calling of lost and/or dormant accounts to retain business.  Dispatching delivery trucks and managing customer expectations regarding delivery.  Maintain a clean and presentable showroom, sufficiently stocked with merchandise that is properly priced.  Coordinate with all inside and outside branch staff to ensure customer satisfaction.  Perform other duties as assigned by the supervisor.

    # of Direct Reports: 0 Budget Responsibilities? (Yes or No): No Education:  Bachelors Degree preferred
    Education, Experience and Required Skills:
     Strong customer service orientation  Strong communication and presentation skills are essential  Sales experience preferred  Solid computer skills and knowledge of most current business software  Strong teamwork and interpersonal skills.  Independent worker and self-starter with strong self-imposed structure  Multi-tasking and Organizational Skills  Knowledge of Construction Equipment  Strong sense of urgency  Typing skills  Bachelor's degree preferred
  • Location: Cheektowaga
    Job Type : Contract
    Date: Tuesday, 12 February 2019
    Job Duties:
    * Contacting accounts payable offices to manage late or missed payments
    * Accurately managing account queue
    * Analyzing invoices for inaccuracy
    * Working closely with billing, rating, invoicing and sales to correct errors
    * Accurately reviewing and updating excel reports
    * Business to business calling

    Job Requirements:
    * High School Diploma or Equivalent
    * Microsoft Office experience required
    * Must have a strong attention to detail
    * Data entry and problem-solving skills preferred
    * Must be able to pass a drug screen and background check

    What's in it for you?
    * Fully paid training
    * Full time
    * Monday - Friday
    * 8:30am - 5:00pm (4 days) + 1 late night
  • Location: Menominee
    Job Type : Contract
    Date: Tuesday, 12 February 2019
    Are you looking for a short term part time clerical role? Do you enjoy talking to customers and have a good phone demeanor. Manpower is looking for a self directed motivated individual to call on store locations and update information and enter into database. Must be able to have good attention to detail and accuracy. If you would like to be considered for this part time role for approximately 3 weeks with a somewhat flexible schedule please contact Manpower at 906-863-6345 or register at www.manpower.com.

    Pay is $10.00 and hours are approximately 9:00 a.m. - 2:00 p.m. Tuesdays -Fridays.
  • Location: Winchester
    Job Type : Temporary
    Date: Tuesday, 12 February 2019
    Are you an experienced office professional looking for a long term temporary employment opportunity? Are you a demonstrated "proficient user" of Microsoft Excel? Are you a great people person and eager to learn?
    Our client is seeking an experienced professional to round out their customer service team from now until September 2019.

    Tasks will include:
    *Manually processing orders, credits, and return authorizations
    *Processing Invoices
    *Assisting with customer inquiries
    *Frequent use of Microsoft Outlook, Excel, and Word
    *Other duties as assigned

    The perfect candidate for this job will:
    *Have a bachelor's degree or equivalent work experience in customer service, data entry, and analysis
    *Be knowledgeable in the Microsoft Office suite, particularly Microsoft Excel and be willing to take an assessment to determine the level of proficiency in Excel
    *Be dependable, professional, and willing to learn
    *Have exceptional interpersonal communication skills and a willingness to work as part of a team
    *Be a proactive thinker and problem solver
    *Have an ability to prioritize and work multiple tasks during periods of high activity

    The job hours are Monday through Friday, 8 am to 5 pm. There is some flexibility to the schedule that can be discussed with our client. Pay is $16/hour.

    If you're interested and available for this position, apply now with an up to date resume!

    Manpower is the area's number one staffing company providing great jobs in the Shenandoah Valley region since 1987! Are you ready to make your next career move? Let Manpower help you find a job that fits you!
  • Location: Onalaska , Holmen , West Salem , Bangor , Rockland
    Job Type : Permanent
    Date: Tuesday, 12 February 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Location: Onalaska
    Job Type : Permanent
    Date: Tuesday, 12 February 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Location: Onalaska , La Crosse , Holmen , West Salem , Bangor
    Job Type : Contract
    Date: Tuesday, 12 February 2019
    Do you possess great social media skills? Do you like a variety of tasks and utilizing your customer service skills in a fast paced work environment?
  • Location: Montr��al
    Job Type : Contract
    Date: Monday, 11 February 2019
    Vous êtes un génie du soutien technique ? Vous aimez aider les clients à résoudre leur problème ?

    Vous avez de l'expérience en tant que conseiller support technique bilingue ?

    Alors n'hésitez plus et venez postuler chez une entreprise de renommé dans le domaine de la technologie.

    Environnement de centre-d 'appel convivial et dynamique, près du métro Champs de mars.

    Salaire de 21$

    Être disponible 24h/7jrs

    Le profil recherché
    - Minimum le secondaire 5 complété
    - Parfaitement Bilingue
    - Expérience en centre-d 'appel
    - Rapidité dans l'exécution de taches

    Faites-nous parvenir votre Cv au plus vite et ayez la chance de faire parti d'une entreprise d'envergure mondiale !

    Rania Hicham
    514-848-9922 Ext 4111
  • Location: Mississauga
    Job Type : Permanent
    Date: Monday, 11 February 2019
    Manpower is currently recruiting for Bilingual Customer Service Representatives on behalf of our client, a multinational home furnishings manufacturing supplier located in Mississauga, ON. This company seeks a service-oriented and hardworking bilingual professional to perform top quality customer service. This company offers company standard benefits, and competitive and commensurate compensation.

    Job Details:

    *Competitive salary $35,000-39,000 DOE
    *Company benefits.
    *Two weeks of vacation.
    *Day time hours: 8:30AM - 5:00PM; Monday - Friday

    Job Duties:

    *Greeting incoming visitors and customers professionally - directing them to relevant department or colleague, and by providing necessary paperwork.
    *Taking inbound telephone calls - providing top quality customer service, demonstrating company and product knowledge, and providing troubleshooting and technical support.
    *Processing customers' purchase orders and part orders, through receipt to shipping.
    *Office administration work includes completing paperwork, filing, mailing invoices, arranging postal or courier shipments.
    *Other duties as assigned.


    *3+ years of customer service experience in an office environment.
    *Strong bilingual communication (both written and verbal) in English and French.
    *Proven and demonstrated skill in customer service, time management, and problem-solving.
    *Proficiency in MS Office applications, including Excel.
    *Plumbing experience considered an asset, but not required.
    *Experience working with an ERP system. Experience working with Navison considered an asset.

    We encourage all interested candidates to apply for immediate consideration.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Omaha
    Job Type : Temporary
    Date: Sunday, 10 February 2019
    Are you looking to work with a global leader in commerce-enabling technology? Manpower has immediate Technical Customer Service positions available in Omaha, NE. These positions are Monday - Friday, first shift opportunities. Come and work for a company that will provide you with the skills to jump start your career!

    What's in it for you?
    * 1st shift, Monday - Friday, Technical Customer Service opportunity
    * Technical Customer Service position allows you to take pride in assisting customers
    * Excellent starting wage of $15/hr and Manpower pays every Friday!
    * Use your Customer Service skills to troubleshoot issues and respond to inbound caller's questions related to their accounts
    * Opportunity to take FREE online college classes and training courses

    What is the job?
    * As a Technical Customer Service representative, you will assist inbound callers with questions related to their accounts or software applications
    * Listen, troubleshoot, diagnose, and resolve problems using outlined troubleshooting procedures
    * Thoughtfully gather customer information required to fulfill the callers needs and ensure the customer is aware of how to resolve the issue if it arises again
    * Identify opportunities for improvements, recommendations or additional services that will assist the customer in a positive manner

    What do you bring to the job?
    * A minimum of 1 year in a service-oriented industry, previous technical support role experience preferred
    * Intermediate Microsoft Office experience including Excel, Outlook, Word and Internet Explorer
    * Previous experience with multi-line telephone systems and the ability to work in a busy Technical Customer Service oriented environment
    * Ability to assist callers with a patient and friendly attitude while demonstrating strong verbal and written communication skills
    * Strong emphasis on customer satisfaction and issue resolution, as well as the ability to handle customer complaints
    * Associates degree or higher in a technology related field is preferred

    Stop your search and apply now! We are looking for someone to start as soon as possible! Need more details on this Technical Customer Service position? Text or call a recruiter at 402-484-5511 or 402-397-5455.

    Manpower is dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for 70 years. Our global presence in 80 countries and local expertise is leveraged by the expertise of our parent company, ManpowerGroup. We influence how people and companies work now and how they will work in the future.

    As a Technical Customer Servie Representative, we offer all the advantages you would expect from an industry leader including a full benefits package such as Medical, dental, 401k, tuition reimbursement, HSA, STD, LTD, and More!

    ManpowerGroup is an EOE/AA/Vets/Disabled Employer

    Is this Technical Customer Service position not the right fit for you? What about family or friends? Sharing is caring! Manpower offers a referral bonus!
  • Location: Topeka
    Job Type : Temporary
    Date: Friday, 08 February 2019
    Making outbound calls to people over the age of 18 to assess health and risks associated. Hours will be from 5:30 PM to 10:30 PM Monday through Friday, 9:00 AM to 4:30 PM Saturday and 12:30 PM to 8:00 PM Sunday. Starting pay is $9/hr.
  • Location: Indio
    Job Type : Contract
    Date: Friday, 08 February 2019
    Manpower is currently recruiting for 50-60 Flaggers to work Mid March - May Full time!!!!. If you enjoy the excitement and the music as well as being able to meet people from all over the world than this is for you.
    Good customer service skills are a must.
    Able to work outside and comfortable standing for a long time.
    Reliable and dependable with good work ethic.
    Available to work Full time as well as for Friday, Saturday and Sunday nights only.
    Salary is $12.50 per hour.

    If you're interested go ahead and follow the next easy steps:
    1. Log in to www.manpower.com
    2. Sign up
    3. Come in to 41-990 Cook St Ste 803 Palm Desert, CA 92211 with two forms of documents.

    Call our office if you have any questions: (760) 837- 9972

    Manpower is an EOE
  • Location: Somerset
    Job Type : Permanent
    Date: Friday, 08 February 2019
    The Patient Access Specialist strives to eliminate barriers to patient assistance provided in obtaining medications for complex and rare medical conditions. The Patient Access Specialist, reporting to the Program Manager or Supervisor, navigates patient's eligibility criteria, performs administrative functions and interacts with key stakeholders in a call-center environment.
    Patient Access Specialists require personal integrity, strong empathy, a high level of accuracy and superb attention to detail.

    Key Job Responsibilities:
    (Duties may include, but not limited to all or some of the following)
     Accurately interprets patient eligibility, prescription and other health-related documentation
     Accurately enters application data for approval, denial or rejection
     Communicates with patients, HCPs, and healthcare professionals in a professional manner
     Communicates with internal and external departments to facilitate coordination of care
     Reports Adverse Events (AE) and Product Quality Complaints (PQC), as required and as per policy
     Strictly adheres to Standard Operating Procedures (SOPs)
     Inbound and Outbound Calls
     Completes calls in a timely and quality driven manner
     Validates and enters prescription orders
     Validates licensed practitioners
     Troubleshoots order issues
     Maintains patient confidentiality
     Performs clerical and administrative functions such as mailing and faxing correspondence, data entry, scheduling, etc.

    Job Qualifications:


     College Degree (Associates or Bachelors) or equivalent work experience is required


     2 - 3 years in pharmacy, managed care, Medicaid and/or Medicare organizations,
     pharmaceutical and/or biotech manufacturer, medical office, or related similar field
     Certification as Pharmacy Technician is plus, Case Management or related training
     Product launch experience

     Customer focused
     Fast and accurate data entry
     Clear, pleasant speaking voice
     Excellent communication skills (oral and written)
     Excellent organizational and time management skills
     Ability to handle multiple tasks and troubleshoot issues
     Ability to work with little or no supervision
     Ability to adapt quickly to changing environment
     Ability to interact with a diverse group
     Ability to calculate figures such as discounts and percentages
     Ability to interact with a diverse team
     Ability to demonstrate improvement based on performance feedback
     Team player/consensus builder
     Certification as Pharmacy Technician is plus
     Working knowledge of Microsoft Office (Word, Excel, Outlook)
  • Location: London
    Job Type : Contract
    Date: Thursday, 07 February 2019
    Are you a Technical Solutions professional looking for long term full time opportunity in the banking industry? We are currently recruiting for experienced Technical Support on contract for 1 years offering $18.85/hr!

    As a Technical Support Representative for our client in the London area you will be the first point of contact for technical support and general queries and providing exceptional customer service to all internal incoming calls.

    Are you interested? The ideal candidate will possess:

    * Fluent in French and English (written and verbal)
    * Strong Technical Support experience or strong understanding of computers
    * Customer Service/Call Center experience
    * Excellent communication skills
    * Flexibility to work rotating shifts as 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday

    Does this sound like your dream job? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Boca Raton
    Job Type : Contract
    Date: Thursday, 07 February 2019
    Are you looking to leave retail behind? Looking to start a true career? Manpower has great customer service positions for those open to training. Positions are in Boca Raton with varied schedules.

    What's in it for you?
    -Day and night shifts available
    -Full time hours
    -Competitive salary
    -Paid Training

    -Bonus upon training completion
    -Temporary to Hire, based on performance

    What is the job?
    -Answer a heave volume of incoming calls to address questions, concerns
    -Provide resolution and exceptional service at all times

    What you bring to the job

    -Great attitude and friendly phone voice
    -Prior Customer Service experience- retail, call center
    -Passion for providing customer service
    - High school /GED Diploma
    -Bilingual Spanish/English a plus
    -Ability to pass a background and drug screening

    Stop you job search and apply today. Do you need more information? Call our recruiters @ 954-236-3310 We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's job at www.manpower.com/mypath
  • Location: Longueuil
    Job Type : Permanent
    Date: Thursday, 07 February 2019
    Notre client est présentement à la recherche d'un(e) coordonnateur(trice) - installations dans le domaine de la climatisation et du chauffage dans le secteur de Longueuil.

    De la signature du contrat jusqu'au moment de la livraison, le/la coordonnateur(trice) devra :

    - Vérifier le détail des équipements à installer dans les contrats complétés par les conseillers aux ventes ;
    - Commander les matériaux requis et demander les prix et disponibilités des sous-traitants ;
    - Planifier les horaires d'installations (lien entre vendeurs, clients, installateurs, sous-traitants) ;
    - S'assurer que le client soit avisé de la date d'installation et du mode de paiement des travaux ;
    - Coordonner la réalisation des travaux ;
    - Gérer les plaintes des clients et assurer le suivi nécessaire dans les meilleurs délais ;
    - Fournir en tems opportun des informations sur les coûts an contrôleur ;
    - Participer aux réunions de suivi de projet afin de veiller à l'évolution des travaux par rapport à la date de livraison prévue ;
    - Toutes autres tâches connexes reliées au bon fonctionnement du département.

    Compétences recherchées :
    - Sens aigu de l'organisation
    - Excellente gestion des priorités
    - Assurer un suivi serré du personnel du service (sur la route et à l'entrepôt)
    - Aisance à se gérer les urgences de dernière minute
    - Tout à fait à l'aise avec la technologie et les sytèmes informatiques de gestion
    - Bilingue (français et anglais)

    - 3 ans et plus d'expérience dans le domaine

    Avantages :
    - Activités sociales
    - 3 semaines de vacances
    - Assurance des frais médicaux et paramédicaux
    - Formation continue
    - Assurance dentaire
    - Assurance invalidité longue durée
    - Fonds de pension cotisé par l'employeur
    - Salaire entre 45 000$ à 50 000$ par année

    Ce poste vous intéresse? Vous êtes curieux(se) d'en savoir plus? N'hésitez pas à postuler dès maintenant à l'adresse suivante : monteregie.pq@manpower.com