Home  Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Wednesday, 17 April 2019
    Hours of Operation: Monday to Friday -7am-11pm Saturday/Sunday - 10:00am-10pm. Must be flexible to work shifts within these scopes. Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality. The role includes some or all of the following key responsibilities:
    * Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    * Fulfilling work satisfying customer expectations in a way that also complies with best practices
    *Demonstrating empathy by listening attentively to customer concerns
    * Maintaining high customer satisfaction ratings and service level
    Qualifications;
    * 1 year of experience in: Customer Service Delivery/Customer Contact Services
    * Clear criminal record
    * High School Diploma or equivalent
    What is offered to you!
    * Free onsite parking
    * Spacious work stations with updated technology platforms and equipment
    * Supportive environment to assist with individual success
    * Complimentary coffee, tea and hot chocolate bar
    * A sense of community! Inclusive, open, and engaging work environment
  • Valid City, State or Zip Code: Mississauga
    Job Type : Permanent
    Date: Tuesday, 16 April 2019
    In this exciting role, the Bilingual Consumer Service Representative (CSR) is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    The Job:

    * Manage consumer interactions in both French and English professionally, efficiently and with good communication skills.
    * Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
    * Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP.
    * Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
    * Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
    * Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
    * Provide back-up support for other queues and departments as necessary.
    * Complete Daily and weekly reporting metrics

    What's in it for you?
    * $21.00 per hour
    * Flexible between 8am to 8pm (will have set shift)
    * Fun, upbeat, and progressive work environment
    * Opportunity for advancement in the company
    * Weekly pay plus 4% vacation pay
    * Access to Manpower's online skills development database

    What you bring:
    * Excellent communication in both English and French (written and verbal)
    * High School diploma or equivalent required, college degree strongly preferred
    * Minimum 1 year experience in consumer service
    * Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
    * Pro-active problem solving skills
    * Ability to work well within team environment
    * Intermediate proficiency with keyboard and Microsoft Office applications
    * Ability to work with multiple systems at any given time.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: St Catharines
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their St. Catharines location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in May and be a full time, 6 Month contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 6 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    We are seeking for a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    What's in it for you?

    Opportunity to work with a Fortune 500 Company
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    $13.00-$14.00/ Hour
    Temp-to-perm job with competitive benefits
    Stop your job search and apply today. You can also check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Thorold
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in May and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What is the job?
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Farmers Branch
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Do you enjoy the world of fast-paced environment? Manpower has the job you've been looking for. We have immediate openings for Cashiers/Sales Clerks in Dallas!

    What's in it for you?
    1st Shift
    $12/hr.
    1-month Assignment

    What is the job?
    Cashiers most often complete transactions for customers and handle their money, make the change, and render receipts.
    Oftentimes a cashier will be responsible for counting and documenting the money received during the day in their register or till.
    Sales clerks in some businesses have additional responsibilities, such as helping the company with merchandising, sales, promotions, and shelf stocking.
    Some cashiers must help customers locate merchandise.
    Scanners and computers are standard in larger businesses, but smaller businesses might manually enter this data into registers or onto an adding machine.
    Casinos employ sales clerks to exchange coins and pay customers their earnings.

    What do you bring to the job?
    High School Diploma or GED Equivalent
    Ability to pass a background check and drug screen
    Good communication skills, verbal and written

    Stop your job search and apply today. Do you need more information? Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Boston
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Manpower is looking for a Call Center Rep
    Hours: 8:30AM to 5:00PM
    Pay rate $14.25/ hour must be Bilingual Spanish
    Must be able to pass drug and background screening. Possible temp to perm.
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
  • Valid City, State or Zip Code: Mountain View
    Job Type : Contract
    Date: Monday, 15 April 2019
    Title: Mascot/Customer Service Associate Needed
    Pay: $21 per hour

    Job Description:

    *You would have to wear a costume and have an energetic personality*
    *Building Security Testing/Awareness
    *Associate is to provide metrics to client on a daily interaction with client population.
    *Associate to provide metrics to include but not limited total number of customer interactions.
    *Adhere to client's communication policies in its interaction with their employees.

    The company offers GREAT perks

    Benefits:

    *Meals are provided (Breakfast and Lunch).
    *Will be in suit for 30 minutes at a time.
    *Medical and Dental insurance available.
    *Suit has built in AC
    *Off on weekends and all major holidays
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Monday, 15 April 2019
    Customer service representative (Contract)

    The bilingual Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity.
    Must have strong interpersonal, customer service and communication skills
    The work environment is challenging, fast-paced depending on the period, professional but relaxed in an insurance field.

    Description:
    1-2 years of experience of Customer Service
    Calls will be about information requests, case information requests, and information on medical coverage.
    Contractors will handle different requests
    All inquiries will be over the phone and questions will be answered directly during the calls, or after some research.
    Calls will be mainly inbound with some follow up outbound call will be necessary as well.

    Qualifications:
    Excellent communication skills in French and in English
    Enjoy searching for information
    Ability to multitask
    Details oriented
    Computer savvy

    Nice to have:
    Able to adapt to changes
    Able to focus/listen for a long period of time
    Positive attitude, go-getter attitude
    Contractors will be training and will use internal database/programs.

    Hours of operation:
    The shift will be from 8:00 pm - 8:00 pm (no work on Saturdays and Sundays).
    1 year contract
    Salary: $18.85

    Dress code:
    Business casual (no jeans or casual shoes)

    Due to the significant number of candidates, only those retained will be contacted.

    _____________________________________________________________________________________

    Représentant Service à la clientèle (contrat)

    Le représentant au service à la clientèle est responsable de la gestion des demandes des clients par téléphone, par courriel, prise de commandes et suivis. Les clients peuvent être soit externes soit internes et leurs demandes peuvent être variées de la plus simple à la plus complexes. Ce poste requiert de fortes habiletés interpersonnelles et de communication.
    L'environnement de travail et professionnel et présente des défis dans le domaine de l'assurance.

    Description :
    1 à 2 années d'expériences en service à la clientèle
    Les appels concernent des demandes d'information sur la couverture médicale et des requêtes sur ces cas particuliers.
    L'agent aura à traiter des demandes diverses
    Les réponses aux requêtes se feront durant l'appel après avoir fait les recherches nécessaires.
    La majorité des appels sont entrants et quelques appels sortants lorsque les suivis sont nécessaires

    Compétences :
    Excellentes habiletés en français et en anglais
    Aimer faire de la recherche d'information
    Habile pour le multitâches
    Orienté détails
    À l'aise en informatique

    Atouts :
    Capable de s'adapter au changement
    Apte à se concentrer/écouter pendant une longue période de temps
    Attitude positive et fonceuse

    Horaire de travail :
    L'horaire de travail est de 8h à 20h du lundi au vendredi.
    Contrat d'un an
    Salaire : 18.85$

    Code vestimentaire :
    Tenue décontractée (pas de jean ni de chaussures de sport ou de loisirs)

    En raison du nombre important de candidature, seules celles qui sont retenues seront contactées.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Saturday, 13 April 2019
    Spring is here! Are you on your school break?
    Want to work Full-Time? Then turned Part Time on September?
    Do you want to start now? Then this is for you!

    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives. They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    Manpower is seeking several Bilingual French - Customer Care Specialist (Students) to commence on April 29, 2019.

    What we offer:

    * Career Growth
    * Permanent Jobs
    * Full Time Hours
    * Generic Benefits
    * Shift Premiums
    * Hourly Wages $15.00

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills on both languages (French and English)
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested

    Essential Functions

    * A successful candidate will answer phone or email inquiries from customers, depending on the job; you'll place orders, respond to and handle customer issues, or make appointments.
    * Customer Service Agents are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Saturday, 13 April 2019
    Manpower is currently seeking immediate start for Customer Service Representatives - English Speakers

    These positions commence at the end May 2019 for a temporary full-time work.

    For over 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    What we Offer:

    * Range of Wages: $11.35 HR to $13.35 HR
    * Type of contract: Temporary Full Time
    * Length: Three months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 8:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in English speaking
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our client's needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling client's complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Brownsville
    Job Type : Contract
    Date: Friday, 12 April 2019
    Manpower is currently looking for experienced Customer Service Reps with previous experience and knowledge in data entry.

    What does this Customer Service Rep position offer you?
    ● Full time position
    ● Monday to Friday from 7am to 9pm
    ● $13.00 p/hr
    ● Long term temp positions

    What are the job responsibilities?
    ● Inbound calls assisting customers with their needs
    ● Review and maintain customer records
    ● Data entry of records

    What are the experiences and qualifications that you bring to the role?
    ● Minimum of 6-month customer service experience
    ● Knowledge with computer skills (data entry)
    ● Excellent verbal, written communication and organization skills
    ● Multitask

    You can see it, more challenging work, and more interesting work environment. The opportunity to use your finely acquired skills to make a real difference, an opportunity that reflects your talent and expertise. If this is what you see for yourself, apply now.

    We love referrals so please share our job with friends and family. You can qualify for referral bonus-restrictions may apply.
  • Valid City, State or Zip Code: Toronto
    Job Type : Contract
    Date: Friday, 12 April 2019
    We are currently looking for a Data Entry Clerk/Customer Service Rep in Toronto for one of our clients in the banking industry!!!!!!!!!

    RESPONSABILITIES:

    * Update information on customer files using internal databases.
    * Respond in writing to policy owner and advisor inquiries or to notify them of investigation results and any planned adjustments.
    * Data-entry with thought
    * Refer more complex customer inquiries to designated CSRs for further investigation
    * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
    * Back up for the reception area
    * Interacting with the internal teams

    MUST HAVE:

    * Customer service experience in a high volume corporate environment
    * Strong verbal and written communication skills - Bilingual (English/French)

    NICE TO HAVE SKILLS:

    * Experience/ Knowledge of life insurance industry
    * 2-3 years in a role which is very process oriented

    SOFT SKILLS/ATTRIBUTES:

    * Logical reasoning
    * Self-motivated
    * Willingness to learn
    * Detail-oriented
    * Strong organizational skills
    * Accountable
    * Reliable
    * Ability to prioritize
    * Adapts well to change

    WORKING LOCATION: Toronto

    PAY RATE: $19.75/hour

    WORKING HOURS: 9-5

    LENGTH: One YEAR contract! Potential for extension.

    EDUCATION:
    * College/ University Degree or experience in Administrative experience
  • Valid City, State or Zip Code: Laval
    Job Type : Contract
    Date: Friday, 12 April 2019
    Vous avez de l'expérience comme réceptionniste et vous rechercher un poste temporaire à Laval ?
    Nous avons ce qu'il vous faut!
    L'horaire sont du lundi au vendredi de 8h30 à 17h00.
    Le salaire est de 16 $ de l'heure.

    Vos taches seront :
    Répondre au téléphone;
    Ouvrir / timbrer / distribuer le courrier;
    Préparer les courriers;
    Allouer des commandes pour imprimer des bordereaux de marchandises;
    Effectuer des tâches liées à la facturation;
    D'autres taches connexes.

    Vous êtes bilingue (anglaise et français) et vous avez au minimum 1 an d'expérience dans un poste similaire.

    Ce poste vous intéresse ?

    Faites-moi parvenir votre CV sans plus tarder !

    Coline Ronda
    Spécialiste en Acquisition de Talent/ Talent Acquisition Specialist
    Coline.Ronda@manpower.com
    Tél : 514-848-9922 ext : 4101
  • Valid City, State or Zip Code: West Des Moines
    Job Type : Temporary
    Date: Thursday, 11 April 2019
    IMMEDIATE OPENINGS – CALL CENTER REPRESENTATIVES Do you enjoy talking to people and being rewarded for your dedication? Are you looking for a way to earn extra money? Wanting more time away from the daily grind and still able to pay your bills? Then this is the position for you! Manpower of Central Iowa has an immediate need for Outbound Call Center Representatives for our Client located in West Des Moines. All you need is a High School Diploma or GED, computer skills and a positive upbeat personality! This is an excellent 2 Month Assignment! 1st shifts & 2nd shifts available, permitting extra time to spend with family, friends or what ever it is that makes you, YOU. No experience, no problem!
  • Valid City, State or Zip Code: Wallagrass
    Job Type : Temporary
    Date: Wednesday, 10 April 2019
    Customer Service Representatives
    A busy office in the Fort Kent area now has multiple anticipated openings for Customer Service Representatives! If you take pride in providing a great customer experience, this is an excellent opportunity to get your foot in the door to permanent employment and gain insurance industry knowledge at a growing local company!

    What's in it for you?
    Stable full-time, temp-to-hire employment
    $11-12/hour, paid weekly
    Monday-Friday schedule working between the hours of 7am-7pm
    Build on your previous call center or customer service experience while gaining knowledge of the health insurance industry

    What will you be doing?
    Handling inbound calls in a call center environment
    Providing excellent customer service and claims assistance

    What will you bring to the job?
    A call center or customer service background
    Computer proficiency
    Excellent written and verbal communication skills
    Ability to successfully complete training, including HIPPA and confidentiality requirements

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-554-4376, or texting "Fort Kent CSR" to 207-560-0913.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - but don't take our word for it! Here's what one of our associates had to say about their experience: "I have had nothing but the best experience working with Manpower - everyone there is so nice and professional. Manpower goes above and beyond - I could not be any happier with their services!" - C.B., Portland
  • Valid City, State or Zip Code: Onalaska , La Crosse , Holmen , West Salem , Bangor
    Job Type : Temporary
    Date: Wednesday, 10 April 2019
    This position will assign, control and dispatch service technicians. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met.
  • Valid City, State or Zip Code: Cary
    Job Type : Contract
    Date: Wednesday, 10 April 2019
    Are you a customer focused individual that enjoys helping others? Manpower is seeking experienced and professional call center agents for one of our clients in Cary, NC.

    What's in it for you?
    * Temp to Hire Position
    * Inbound Calls
    * Customer Service No Sales
    * $12.00 per hour
    * Training M-F
    * 8 hour shifts between 8:00am-9:00pm M - F

    What is the job?
    * Listen and respond to customers questions
    * Interact with customers to handle inquires, complaints, and provide information about the organizations services
    * Review and make changes to customer accounts
    * Handle inquiries or complaints
    * Record details of customer contacts and actions taken
    * Refer customers to supervisors
    * Answer questions or requests from customers
    * Answer phone calls and utilize the computer to explore available solutions for customers
    * Handle 40 to 50 calls a day

    What do you bring to the job?
    * Ability to handle calls in a courteous and professional manner
    * Work well in high stress situations including deescalating calls
    * Proficient Computer skills
    * High School Diploma or G.E.D.
    * Meet background check requirements
    * Commit to training and work schedules

    Apply today!
  • Valid City, State or Zip Code: Boucherville
    Job Type : Contract
    Date: Tuesday, 09 April 2019
    Service à la clientèle

    Lieu : Boucherville
    Salaire : environ 19$/h

    Nombre d'heures : Environ 30 heures par semaine pour les 3 premiers mois.

    Notre client une PME dans le domaine agroalimentaire est à la recherche d'une personne au service à la clientèle
    Le mandat est un poste temporaire avec forte chance de permanence.

    Voici un court descriptif du mandat :
    - Prendre les appels des clients (Quelques clients anglophones)
    - Facturation
    - Utilisation du logiciel SAP
    - Coordonner le transport de produits
    - Utilisation du logiciel Excel
    - Entrée de données

    Vous pouvez envoyer vos cv à monteregie.pq@manpower.com

    Si vous connaissez une personne qualifiée, veuillez-nous la référer, vous pourriez obtenir jusqu'à 100$ au placement de cette personne.
  • Valid City, State or Zip Code: Jacksonville Beach
    Job Type : Temporary
    Date: Monday, 08 April 2019
    Do you want a rewarding job where you can let your awesome customer service skills shine? Manpower is seeking energetic and reliable professionals to join our team as Call Center Representatives for a Ponte Vedra, FL client. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

    Must have flexible availability, days/weekends/nights, ranging from 6am-10pm (schedules will be provided a week in advance!)

    $15 per hour

    Summary:
    * Answer incoming customer phone calls and take appropriate action for each call
    * Maintain customer satisfaction ratings based on explicit criteria set forth by the company
    * Attend mandatory training sessions to stay updated on product or company policy changes
    * Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
    * Input data into the company computer platform to keep each customer record update

    Requirements:
    * Customer service orientated and excellent negotiation skills
    * High degree of accuracy and attention to detail
    * Positive attitude
    * Computer proficient
    * Clean background and drug screen
    * Updated resume must be included with application!