Home  Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Delta
    Job Type : Contract
    Date: Friday, 03 May 2019
    Bilingual CSR
    Are you able to speak in French and English? Do you have excellent customer service skills? Are you looking for a new and challenging career? Manpower has an immediate opening for a Bilingual CSR for our client in Delta BC

    What's in it for you?
    - Temporary to Permanent position
    - Full time with 40 hours a week
    - Hourly rate of $16 an hour
    - 6AM to 2:30PM

    Language Skills:
    * Must be able to communicate effectively in English (required) and French (required
    ).
    * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
    * Ability to write routine reports and correspondence.
    * Ability to speak effectively with customers

    Essential Duties and Responsibilities:
    * Assist in executing and maintaining any mailed or emailed transition communications
    * Serve as first point-of-contact (phone, mail, email) for patients
    * Creating or updating patient records for transitioning customers
    * Enter any new persons or organizations into a database and maintain existing accounts
    * Placing first orders for transitioning customers, provide eStore information for future purchases
    * Customer follow up
    * Provide administrative support
    * Process and maintain incoming faxes and emails utilizing a document management system
    * Support daily inside sales operations
    * Perform simple reporting and utilize reports to track task completion

    Education and Experience:
    * High school diploma or general education degree (GED)
    * 1+ years of related experience

    Interested in getting started? Apply today! Create your profile at manpower.ca
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Friday, 03 May 2019
    Manpower is hiring for a Call Center in Topeka, KS.

    Responsibilities:

    - Make outbound calls to people over the age of 18 to conduct health surveys.

    - Ask specific health questions and record the answers using a PC.

    Hours/Pay:

    - Monday through Friday: 5:30 PM to 9:30 PM.

    - Saturday: 9:00 AM to 4:00 PM.

    - Sunday: 12:30 PM to 7:00 PM.
  • Valid City, State or Zip Code: Warwick
    Job Type : Contract
    Date: Friday, 03 May 2019
    JOB SUMMARY:
    This position will interface with customers, outside sales, and production. The position focus is on all aspects of
    placing/following up on orders and resolving customer inquiries while providing a high level of knowledgeable
    support. Role will include limited supervision and extensive external/internal contact and requires a superior level
    of customer service skills while responding to and processing a high volume of routine calls and orders.
    ESSENTIAL FUNCTIONS:
     Research and recommend solutions for all incoming calls regarding pricing and availability, order
    changes/status, complex product questions
     Process domestic standard distributor orders via fax, electronic via JDE system, phone and email for multiple
    functional areas independently and accurately
     Process all non-standard orders via multiple systems independently and accurately
     Process direct orders with understanding of the differences between direct and distribution business
     Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or
    service matters
     Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof
    of delivery and/or expediting shipment as needed.
     Coordinate and assist customers in part replacements
     Ensure all customer requests are responded to in a timely and professional manner
     Act as key contact support for specific customers which may include managing accounts as assigned
     Participate in special projects as required
     Maintain high level of performance by meeting team key performance indicator (KPI) goals
     May be required to perform additional duties as assigned
    QUALIFICATIONS / JOB SPECIFICATIONS:
     Associates degree or equivalent work experience
     3+ years of customer service in a manufacturing environment Advanced knowledge of customer service
    principles and practices
     Knowledge in electrical terminology
     Knowledge in manufacturing processes
     Skills in attention to detail and accuracy
     Demonstrated skill in using personal computers including Microsoft Office Word, Excel and Outlook JD
    Edwards, SalesForce (CRM) and Business Intelligence Systems etc.
     Demonstrated skill in identifying root causes of complex problems/issues by asking probing questions and the
    ability to develop recommendations for resolution
     Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a
    self-directed manner
     Demonstrated skills to learn and retain advanced product knowledge for use is day to day responsibilities
     Ability to use product knowledge to makes excellent decisions that result in improved customer satisfaction
    and is looked upon by others as resource for that knowledge.
    Page 2
     Ability to complete tasks on or ahead of schedule while improving techniques on performance. Always willing
    to go the extra mile to complete projects on schedule. Does not give up on tasks until completed in a quality
    manner.
     Demonstrated ability to maintain professional customer service manner when dealing with dissatisfied
    customers and demonstrate empathy for the customers situation
  • Valid City, State or Zip Code: Onalaska
    Job Type : Permanent
    Date: Friday, 03 May 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Valid City, State or Zip Code: Woonsocket
    Job Type : Contract
    Date: Friday, 03 May 2019
    Be proficient in support of the HVAC Service Department in the areas of customer service, customer scheduling, dispatching, billing, purchase order and general office procedures.

    Must have ability to learn to answer multi-line phones and be able to work with customers, vendors, and co-workers in a courteous and tactful manner to resolve problems/provide information.

    Be able to schedule service calls, create work orders and dispatch calls.

    Learn to assist customers with questions and placing work orders.

    Assist with dispatching by providing technician the information for the next call.

    Assist technician by looking up history/parts information and generating work orders.

    Be able to prioritize and manage multiple projects.

    Learn to create purchase orders.

    Learn the company method of service billing and invoicing.

    Maintain files for service/installation department.

    Create quotes.
  • Valid City, State or Zip Code: St. Paul
    Job Type : Contract
    Date: Thursday, 02 May 2019
    Hours: 3pm-11:30am, Monday-Friday (training hours would be 9am-5:30pm)

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Verbal and written Portuguese language fluency
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Valid City, State or Zip Code: Paducah
    Job Type : Temporary
    Date: Thursday, 02 May 2019
    Do you want to utilize your high school education or equivalent to gain a full-time position? Manpower, the global leader in contingent and permanent staffing, is currently recruiting for Call Center Representative positions in Paducah, Kentucky!

    What's in it for you?
    - Full time position
    - Temp to hire opportunity
    - Weekday and weekend hours
    - Referral bonuses
    - $10/hour, paid weekly

    What's the job?
    - Answering inbound calls
    - Data entry

    What do you bring to the position?
    - Customer service skills
    - Ability to understand verbal and written instructions
    - Computer experience
    - Ability to pass a background check and drug test

    Stop your search and apply today. Contact our recruiter at 270 443 5557. Check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Boston
    Job Type : Contract
    Date: Thursday, 02 May 2019
    Manpower is looking for a Customer Service Representative to work in Downtown Boston.
    Hours: 8:30AM to 5PM
    Rate: Bilingual Spanish/ English $14.25/ hour. Non Bilingual $13.25/ hour
    Must be able to pass drug and background screening.
    Requires High School Diploma or GED
    Excellent organization and verbal communication skills
    Possible temp to perm.
    Please forward your resume to Watcharee.carnes@manpower.com
    thank you
  • Valid City, State or Zip Code: St. Paul
    Job Type : Contract
    Date: Wednesday, 01 May 2019
    3rd shift: 12am-8:30am, M-F

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Valid City, State or Zip Code: Sanger
    Job Type : Contract
    Date: Tuesday, 30 April 2019
    Are you a customer service rep that enjoys speaking on the phone? Is assisting customers your forte? How about full time work and weekly pay? If you answered yes to all questions we would like to speak to you!

    We have customer service representative positions available located in Sanger CA. The position is full time, assisting customers with questions or concerns regarding paper products.

    You will be responsible for effective communications with customers or vendors, communicate with sales people on a regular basis, accuracy is a must on files, keep track of finished goods inventory, ability to understand manufacturing capabilities.

    What's in it for you?
    * Full time work
    * Weekly paycheck
    * Competitive pay
    * Opportunity to learn new skills

    If you are interested in applying please contact one of our professional recruiters to see if you qualify 559-431-1121.
  • Valid City, State or Zip Code: Andover
    Job Type : Contract
    Date: Tuesday, 30 April 2019
    Manpower is seeking a Sr. Customer Service Representative for a great long term temp to perm opportunity in Andover MA paying up to $25 per hour for the right candidate.

    Come work for a leading company in cutting edge systems that offers uncapped opportunity for growth. Apply today at manpower.com

    Responsibilities:
    * Analyze and monitor client Audit Readiness and provide analytics
    * Management of client state job board Accounts
    * Coordinate with state job board representatives to resolve account related issues
    * Lead new client onboarding process as part of the Customer Experience Team
    * Support the development of current Compliance methodologies, documentation and procedures for continuous improvement and efficiency
    * Coordinate and support internal teams in various areas

    Required Skills and Experience:
    * High School/ Associate/Bachelor's degree or relevant experience required
    * Strong Customer Service, time management, critical thinking and Organizational skills
    * Self-motivated, ability to work independently and good interpersonal skills
    * Pro-active problem solving
    * Requires previous customer service
    * Skills equivalent to 6-10 years in comparable position.

    Apply today for immediate consideration.
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Tuesday, 30 April 2019
    Are you an experienced customer service professional looking for a new challenge? Then you need to talk to Manpower.
    We are looking for candidates to fill upcoming customer service positions across a variety of industries, including banking, insurance, and third-party call centres.
    What's in it for you?
    * Work full-time hours often with rotating hours or flexible schedules available
    * Competitive pay rates
    * Opportunities for permanent positions following the contract period
    * Experience with some of the top employers in Halifax
    What will you be doing?
    * Depending on the client and the position, handling inbound or outbound calls from new and existing customers or clients
    * Providing information, answering questions, troubleshooting issues, selling or upselling products and services
    * Using computer systems to record call information and input customer information
    What will you bring to the table?
    * At least a year of customer service experience - call centre, retail, or hospitality experience are all welcome
    * Strong computer skills, able to multitask and use multiple programs at once
    * High school diploma or equivalent and clean criminal record check
    * Ability to work a flexible schedule
    If you're looking for the next step in your career, then you need to apply to Manpower.
    We love referrals so please share our job with friends and family you can earn cash for every referral who is hired by Manpower, contact the branch for more information. Also, check out Manpowers career platform with tools and resources to prepare you for today and tomorrows jobs at www.manpower.com/mypath.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Corsicana
    Job Type : Contract
    Date: Tuesday, 30 April 2019
    Position:
    Customer Service Specialist

    What's in it for you:
    Full time hours
    Temp to hire
    Manpower offers free online college classes
    Manpower offers Medical, Dental & Life Insurance
    Benefits offered by client upon conversion

    Shift:
    8am-5pm or 10am-7pm, Must be flexible

    What you bring to the job:
    Experience with Customer Service
    Experience with Excel
    Ability to multi-task and work as a team
    Ability to pass Background check & Drug Test
  • Valid City, State or Zip Code: Dothan
    Job Type : Contract
    Date: Monday, 29 April 2019
    As a Customer Service Representative working in a call center environment, you will be working to support customers with their accounts. You will be responsible for helping customers by providing product and service information and resolving issues.

    REQUIREMENTS

    Fluent in Spanish and English
    Computer skills
    Excellent telephone manner and listening skills
    Ability to relate to customers in a professional and courteous way
    Work in a team environment
    Ability to work under pressure
    Sit for long periods of time
    Excellent attention to detail and multi-tasking
    Self-motivation to work under their own initiative
    Must pass a drug test and a background check
    Have a High School Diploma or GED
    Be at least 18 years of age or older

    What you'll need to be considered for this role?
    Customer service experience
    Proficient computer skills
    Resume detailing previous work history

    Manpower never charges a fee to help you find a job!
  • Valid City, State or Zip Code: Scarborough
    Job Type : Contract
    Date: Monday, 29 April 2019
    Customer Service Representative - Bank

    What Your Role Will Be

    You are responsible for managing and developing mutually beneficial banking relationships with customers; thereby meeting specific sales goals and contributing to the Customer Contact Center's growth and profitability by providing quality service via the telephone to the Banks customer base. This includes contributing to the growth of a profitable business through inbound calls and retention activities.
    You will act as an expert source of knowledge for customers on a variety of business needs.

    What You Will Be Doing

    * Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.

    * Assist in clarifying queries customers may have on newly introduced applications

    * Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.

    Skills You Already Have and What You Will Learn

    * Strong customer focus

    * Strong written and verbal communication skills

    * Strong telephone etiquette

    * Working knowledge of PC user programs

    * Keyboarding skills of 30 w.p.m

    * High School diploma

    What is in it for you:

    Accessible TTC location - Birchmount and Eglinton
    Long term opportunity
    Regular Work Schedules: We are seeking flexibility from candidates as work schedules can be anytime within our hours of operation (Tuesday to Saturday 7:00 am - 11:00 pm), however the shifts will likely be the following:
    * Tue - Thu 3 pm - 11 pm
    * Fri - 2pm - 10 pm
    * Sat 10 am - 6 pm

    Pay rate - 19.06$ per hour

    Not the job for you, but know someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 120 hours of work! Simply ask our consultants for details!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    Are you interested? APPLY NOW
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Friday, 26 April 2019
    Nous sommes actuellement à la recherche d'un Agent de Support Technique à Montréal pour l'un de nos clients dans le domaine des assurances!!!!!!!!

    RESPONSABILITIES:

    * Responsable du support de premier niveau pour tous les utilisateurs finaux. Entrer des tickets dans le système de suivi des tickets du Help Desk.
    * Diagnostiquez et résolvez les problèmes de niveau 1 dans les domaines du matériel, des logiciels, des applications et du système d'exploitation.
    * Fournir une assistance téléphonique à tous les niveaux du personnel.
    * Tenir les utilisateurs informés de l'état des appels en cours, conformément aux procédures établies.
    * Faites passer les problèmes complexes au support de second niveau en suivant les instructions du processus et des clients.
    * Réinitialiser les mots de passe lorsque cela est approprié.
    * Connectez-vous et suivez la demande de ticket d'emails.
    * Consignez et suivez les incidents liés à Service Now et demandez des tickets.
    * Assurez-vous que les appels de service des clients sont traités avec précision et en temps voulu, en mettant l'accent sur le service à la clientèle.
    * Publier des bulletins de service concernant les pannes logicielles et matérielles.
    * Assurez-vous que les demandes inter-entreprises sont suivies et traitées conformément à la procédure.

    MUST HAVE:

    * Maîtriser l'anglais et le français.
    * Expérience minimale de 2 ans dans le service d'assistance informatique en Amérique du Nord uniquement.

    WORKING LOCATION: Montréal

    PAY RATE: $19.45/hour

    LENGTH: 3 months contract!
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Friday, 26 April 2019
    Bilingual Customer Service Representative
    Bilingual Contact Centre professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Halifax and nation-wide. Finding your passion is humanly possible.

    As a Bilingual Customer Service Professional you are:
    * Fluent in French and English
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry
    * Have at least 1 year of call centre experience
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time Monday to Friday from 9am-9pm. Guaranteed 37.5 hours a week.
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Miami
    Job Type : Contract
    Date: Friday, 26 April 2019
    Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? If so, Manpower has immediate openings for Customer Service Representatives in Miami, FL.

    What's in it for you?

    First Shift: 8 AM to 5 PM, Monday-Friday
    Location: Miami, FL 33157
    Length: 12 Months
    Pay Rate: $12.00
    What is the job?

    Follows standard screens/ scripts to perform tasks.
    Resolves many questions and problems, refers more difficult items to higher levels for guidance.
    Knowledgeable of company products & services.
    May assess customer needs and suggest alternative products or services.
    Research contract issues for supporting departments
    What to bring to the job?

    0-2 years of general experience in an office setting or customer service experience
    Has experience with computer equipment
    Stop your job search and apply today! Do you need more information? Contact Angela at (414) 269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Addison
    Job Type : Contract
    Date: Friday, 26 April 2019
    We are seeking Customer Service Representatives to join our team! You will be responsible for helping customers by providing product and claims information.

    What's in it for you?

    Opportunity to work with a Fortune 500 company
    Competitive Pay rate: $12.00/ Hour
    Temp to Hire - Based on performance and attendance
    Responsibilities:

    Follows standard screens/ scripts to perform tasks.
    Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products & services.
    May assess customer needs and suggest alternative products or services.
    Research contract issues for supporting departments such as Claims for Service Recruitment.
    Systematically gathers information necessary to consider alternatives before making a decision.
    Qualifications:

    Previous experience in customer service, claims, insurance or other related fields
    0-2 years general experience in an office setting or customer service experience
    High School Diploma or GED

    Stop your job search and apply today. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Thorold
    Job Type : Contract
    Date: Friday, 26 April 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in May and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs