Home  Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Temporary
    Date: Monday, 08 April 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person, and can type 35 WPM, have good computer skills, and have a knack for promoting services, then we need need to talk. Temp to permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9pm Call me if you are serious about a career, not a job! $13.85 per hour to start
  • Valid City, State or Zip Code: West Palm Beach , Lake Worth , Boynton Beach , Lantana , Greenacres
    Job Type : Contract
    Date: Monday, 08 April 2019
    Manpower is hiring motivated and experienced Sales Representatives for a Financial call center in Boynton Beach. Monday through Friday 9 AM- 5:30 PM
  • Valid City, State or Zip Code: West Palm Beach , Lake Worth , Boynton Beach , Lantana , Greenacres
    Job Type : Contract
    Date: Monday, 08 April 2019
    Manpower is hiring motivated and experienced Sales Representatives for a Financial call center in Boynton Beach. Monday through Friday 9:00 AM- 5:30 PM
  • Valid City, State or Zip Code: Saint John
    Job Type : Temporary
    Date: Friday, 05 April 2019
    Manpower is partnered with a Big 5 Bank seeking Customer Service Representatives for their contact centre in St. John's, NB.

    This is an amazing opportunity to get your foot in the door with a top employer that fosters and develops your growth within the organization!

    Working hours between:

    Mon - Fri, 9:00am - 5:00pm
    Flexibility to work some overtime (evening or weekends) is an asset

    What's in it for you?
    - $21.33 per hour, shift premium after 6 pm $2.25 additional an hour (applied to whole shift)
    - Full time hours
    - 6 month assignment, with potential for hire based on performance
    - Working at an organization that values you and wants to see you succeed!

    Job Duties:

    * Listen to client needs and treat each encounter as unique and clarify clients request to ensure they are well served.
    * Effectively communicate problems or need for potential changes to allow the team leader to take further action.
    * Provide clients with value-added service in explaining claims procedures and coverage and offering clear and complete information based on client needs.
    * Records the accident or loss situation into the system with accurate and detailed information in order to determine the cause of loss, bodily injury, accident benefits and extensive property damage exposure (s). Where necessary identify appropriate services required by the client for example, emergency services, appraisal, rental vehicle, towing services etc.
    * Meet productivity objectives set by the department in terms of average handle time, after call work, service levels, abandoned percentages, overall adherence compliance and number of incoming telephone calls handled.

    Qualifications:

    * Bilingualism (French and English)
    * High School Diploma or equivalent
    * Able to interpret the standard automobile policy and residential policy wordings
    * Proven ability to communicate effectively, both verbally and in writing, and interact successfully with claimants, external suppliers, and third parties
    * Data Entry
    * Familiar with MS Office/Windows
  • Valid City, State or Zip Code: Austin
    Job Type : Contract
    Date: Friday, 05 April 2019
    Manpower is hiring Call Center Representatives in Austin, TX

    What's in it for you?
    * Competitive Wage: $15 / hour
    * Shift varies between 7am - 7pm. No weekends
    What is the job?
    * Handle customer inquiries and complaints
    * Provide information about the products and services
    * Troubleshoot and resolve product issues and concerns
    * Document and update customer records based on interactions
    * Develop and maintain a knowledge base of the evolving products and services

    What you bring to the job?
    * Minimum 6 months call center experience
    * Computer proficient (ability to handle multiple screens at one time)
    * Excellent communication skills
    * Typing speed of atleast 45WPM
    * Ability to follow directions
    * Great organizational skills
    * HS diploma / GED

    Stop your job search and apply today.

    You may Send your resume to rona.ramos@manpower.com using Austin Call Center on the subject line or contact Rona at 4143125144 ext 1826.
  • Valid City, State or Zip Code: Lexington
    Job Type : Contract
    Date: Friday, 05 April 2019
    Permanent Role

    Position: Customer Service Representative
    Start Date 4/15/2019

    Location: Lexington, KY 40509
    Pay Rate: $13

    Training: First 5 weeks of paid training 8am to 4:30pm, Monday-Friday
    Shift: Must be able to work an 8 hour shift between 8am-7pm, Monday-Friday

    Job Duties:
    * Listen and respond to customers' questions
    * Interact with customers to handle complaints, process orders, and provide information about the organization's products and services
    * Take orders, calculate charges, and process billing or payments
    * Review and make changes to customer accounts
    * Handle returns or complaints
    * Record details of customer contacts and actions taken
    * Refer customers to supervisors
    * Answer questions or requests from customers
    * Answer phone calls and utilize the computer to explore available solutions for customers
    * Handle 40 to 50 calls a day

    If interested.

    1. Apply w/ resume
    2. Text Austrilia w/ Manpower to get scheduled at 414.982.1957
    3. Interview as soon as tomorrow!
  • Valid City, State or Zip Code: Madison
    Job Type : Contract
    Date: Thursday, 04 April 2019
    We are seeking Bilingual Customer Service Representatives to join our team!
    Our well respected client on the West side of Madison is seeking outstanding Bilingual Customer Service Reps for temp-to-hire job opportunities!
    You will be responsible for helping customers by providing product and service information in an inbound call-center
    Day shift hours starting at $17.50 per hour

    Responsibilities:

    Handle customer inquiries
    Provide information about the products and services
    Troubleshoot and resolve customer issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving services
    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Bilingual (English/Spanish)
    Excellent written and verbal communication skills

    Why Manpower?
    * Full time hours
    * Earn while you learn with Manpower college tuition
    program
    * $100 referral bonuses
    * Weekly pay every Friday
    * Access to over 4000 courses and certificates to upgrade
    your skills in the market
    * MyPath, a career path designed for you
    * Local staff who care about you and your career!

    Apply now to get started on your new career with a company that highly values their employees!
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Thursday, 04 April 2019
    Bilingual Customer Service Representative
    Bilingual Contact Centre professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Halifax and nation-wide. Finding your passion is humanly possible.

    As a Bilingual Customer Service Professional you are:
    * Fluent in French and English
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry
    * Have at least 1 year of call centre or customer service experience
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time Monday to Friday from 9am-9pm. Guaranteed 37.5 hours a week.
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Madison
    Job Type : Contract
    Date: Thursday, 04 April 2019
    We are seeking Customer Service Representatives to join our team!
    Our well respected client on the West side of Madison is seeking outstanding Customer Service Reps for temp-to-hire job opportunities!
    You will be responsible for helping customers by providing product and service information in an inbound call-center.

    Responsibilities:

    Handle customer inquiries
    Provide information about the products and services
    Troubleshoot and resolve customer issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving services

    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    Day shift hours starting at $16 per hour

    Why Manpower?
    * Full time hours
    * Earn while you learn with Manpower college tuition
    program
    * $100 referral bonuses
    * Weekly pay every Friday
    * Access to over 4000 courses and certificates to upgrade
    your skills in the market
    * MyPath, a career path designed for you
    * Local staff who care about you and your career!

    Apply now to get started on your new career with a company that highly values their employees!
  • Valid City, State or Zip Code: Halifax
    Job Type : Temporary
    Date: Thursday, 04 April 2019
    Manpower is partnered with a Big 5 Bank seeking Customer Service Representatives for their contact centre in Halifax.

    This is an amazing opportunity to get your foot in the door with a top employer that fosters and develops your growth within the organization!


    Working hours between:
    7 am and 11 pm Monday to Friday
    8 am to 5 pm Saturday

    What's in it for you?
    - $20. 41 per hour pay rate for English speaking candidates
    - $23.19 per hour pay for Bilingual Candidates (English/ French)
    - $2.25 per hour shift premium if you work after 6 pm (which applies to the whole shift)
    - Full time hours
    - 6 month assignment, with potential for hire based on performance
    - Working at an organization that values you and wants to see you succeed!
    - Free parking, transit accessible, shuttle service

    Job Duties:

    -Provide Legendary customer experience via inbound call, following appropriate authentication and risk assessment protocols.
    -Advise customers on payment amounts, methods, dates and fees of payments; policy renewals dates of existing policies, reprinting of statements; proof of insurance; mail/email/fax proof of insurance.
    -Demonstrate professionalism and leadership during all interactions; taking ownership of customer problems and provide first contact resolution at every opportunity.
    -Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working a dynamic fast pace environment

    Qualifications:

    -A high degree of persuasiveness to ensure customer is referred to a licensed Advisor once an opportunity has been identified.

    -A customer-centric focus with the ability to professionally communicate both verbally and written, to quickly developing rapport. Analytical and problem resolution skills.

    -Strong work ethic and self starter with the ability to effectively manage multiple priorities and adapt to change within a face-paced business environment.

    -Must be comfortable working in a statistically driven environment.

    -You have a minimum of 1 year customer service, sales or call center experience.

    -Must be able to pass a criminal background and credit check for this role

    Does this sound like a fit for you? Please apply today for immediate consideration!
  • Valid City, State or Zip Code: San Antonio
    Job Type : Permanent
    Date: Tuesday, 02 April 2019
    We are looking for individuals with Inbound Call Center Experience:

    What's in it for you?

    Pay: $12 hour (weekly pay)
    Shift: Monday - Friday (No weekends/ closed most major holidays )
    PERM OPPORTUNITY!
    Paid Training
    Benefits
    What is the job?

    We manage interactions with patients and the insured for a significant portion of the U.S. health-care industry, whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning.

    Inbound calls
    8-10 min calls; 6-7 calls per hr.
    Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.
    Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
    Using a computerized system
    To resolve customer queries and complaints, (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support).
    Responds to telephone inquiries and complaints using standard scripts and procedures.
    Gathers information, res8earches/resolves inquiries and logs customer calls
    Communicates appropriate options for resolution in a timely manner
    Informs customers about services available and assesses customer needs
    Prepares standard reports to track workload, response time and quality of input.

    Training Schedule:

    Mon- Fri, 8am- 4:30pm
    4 weeks training
    No missing during training
    Work Schedule:

    Mon-Thurs 7am-5pm
    Friday 8am-5pm
    Qualifications

    High School Diploma or equivalent required
    1+ yr in a call center environment
    Minimum of one year of customer support experience strongly preferred, either by phone or face to face
    Must be able to pass drug and background screening
    Medical terminology is a PLUS
    Must be willing to work in an environment that requires 100% phone-based customer interaction required
    Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Valid City, State or Zip Code: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Permanent
    Date: Tuesday, 02 April 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Tuesday, 02 April 2019
    Are you looking for a fast-paced job that will allow you to utilize your superior data entry skills in a rewarding environment? We would love for you to become a respected member of our team! Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. If so, Manpower has immediate openings for a Customer Service Representative - Miami, FL.

    What's in it for you?
    * Full-time hours
    * 11:00 am to 10:00 pm plus weekends (40 hours)
    * Competitive Pay Rate: $11 per hour
    * Temp-to-perm
    * Location: Miami, FL - 33157

    What is the job?
    * Files claims by collecting pertinent information from customers.
    * Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    * Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
    * Processes and determines coverage by reviewing forms and other applicable records.
    * Maintains professionalism and effectively interacts with all contacts, both internal and external.
    * Maintains department quality standards and performs job duties as directed by supervisor

    What to bring to the job?
    * High School Diploma or GED Equivalent
    * Demonstrates minimum typing speed of 35 words per minute
    * Ability to pass background check and drug screen

    Stop your job search and apply today. Do you need more information? Contact Zairah at 414-312-5144 Extension: 1845. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: St. Paul
    Job Type : Contract
    Date: Tuesday, 02 April 2019
    1st shift: 7am-3:30pm, Tuesday-Saturday
    2nd shift: 3pm-11:30pm, M-F

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Valid City, State or Zip Code: Saint-Laurent
    Job Type : Permanent
    Date: Tuesday, 02 April 2019
    Vous êtes un /e spécialiste en service à la clientèle? Vous souhaitez évoluer dans une entreprise qui possède une solide réputation à travers le monde ? Nous avons cette opportunité pour vous disponible dès maintenant.
    Notre client, un leader dans le domaine de fourniture d'articles de lunetterie est présentement à la recherche d'un Représentant aux services a la clientèle pour occuper un poste permanent.

    Ce poste est situé à Ville Saint Laurent, il est rémunéré entre 17$ de l'heure selon votre expérience et vous bénéficierez des avantages sociaux.
    Vos horaires de travail seront de 9h30 à 18h00 du lundi au vendredi.
    Le client offre une formation de 3 semaines afin que vous soyez autonomes sur le poste.
    Les clients sont essentiellement anglophones, de ce fait, il est très important de pouvoir communiquer en anglais (80%) et être capable de soutenir une conversation en français (20%).

    Au quotidien, vous serez amené à effectuer plusieurs fonctions telles que
    Répondre aux demandes des clients par téléphone et prendre les commandes;
    Renseigner les clients sur les commandes et les livraisons ;
    Solutionner les problèmes concernant les commandes et conseiller les clients sur les produits ;
    Gérer les plaintes de la clientèle ;
    D'autres taches connexes.

    Vous êtes la personne de choix pour occuper ce poste si vous êtes bilingue, que vous avez une expérience en centre d'appel ou en tant qu'agent aux services à la clientèle depuis minimum 1 an.
    Vous êtes rigoureux et vous êtes à l'aise avec Microsoft Office.
    Vous avez une bonne habilite à communiquer ;
    Si vous avez des questions ou recherchez d'autres opportunités, n'hésitez pas à me contacter.

    Coline Ronda
    Spécialiste en acquisition de talent
    Courriel : coline.ronda@manpower.com
    Tel : 514-848-9922 ext. 4101
  • Valid City, State or Zip Code: Fort Walton Beach
    Job Type : Contract
    Date: Monday, 01 April 2019
    Reservations Agents needed for Fort Walton Beach Call Center.
    You will be communicating with people who either call the company's 800# or go online to book their vacations along our beautiful Gulf Coast. You will be providing property descriptions, dates and prices to customers. You will work in a pleasant office environment with other awesome people. Do you enjoy talking to people and have a pleasant, professional phone voice? Are you tired of retail and being on your feet all day? Then you should apply for this job! You will receive paid training to give you the confidence and skills necessary to handle calls and earn lots of bonuses. The attributes that will make you a success are - experience in Sales or Retail, Customer Service, the ability to work in a fast paced environment, punctuality and reliability, excellent computer and data entry skills. There are varied shifts available after training - and some flexibility is possible on the evening shift including a later start, The positions require either Saturday or Sunday hours each week. Please call or email for an interview!
  • Valid City, State or Zip Code: Phoenix
    Job Type : Contract
    Date: Monday, 01 April 2019
    Are you looking for an opportunity to work in a fun, friendly and professionally rewarding environment? #Manpower has immediate openings for #CallCenterRepresentatives in #Phoenix, #Arizona. JOIN US TODAY!

    Position: Medical Call Center/Outbound Agent

    Description: Responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our customer's clientele

    Pay: $13.50 per hour
    Shift: 7:00 - 3:30 PM, Monday to Friday
    Temporary to hire, based on performance
    Room for growth
    Paid Training

    Requirement:
    Basic computer skills
    Must have high school diploma or GED
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Send your resume to julia.ramirez@manpower.com. We love referrals so please share our job with friends and family. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath .
  • Valid City, State or Zip Code: Dartmouth
    Job Type : Permanent
    Date: Monday, 01 April 2019
    Do you strive to provide top quality customer service? Do you consider yourself to be an expert communicator? Are you skilled at prioritizing a queue of high volume calls? Manpower is hiring for a permanent Dispatcher for a well-established technology company in Dartmouth.

    What's in it for you?
    * Full time hours
    * Competitive annual salary
    * Career advancement opportunities
    * Work with an innovative, growing company
    * Partner with some of the leading technology brands in the market
    * Enjoy job stability with a successful Nova Scotia company who's been in business for 30 years

    What you will be doing…
    * Provide best-in-class service to internal & external customers
    * Process incoming service requests and provide status updates to customers
    * Manage call queues for technicians, prioritizing by importance
    * Dispatch technicians using call management software
    * Ensure the accuracy and timeliness of all records and paperwork

    What will you bring to the role?
    * Exceptional interpersonal skills and the ability to relate to a wide variety of people
    * Excellent communication skills, both verbal and written
    * 2+ year's customer service experience, ideally in a dispatching role (logistics, taxi, hospital)
    * Strong computer skills including Excel, Word, Power Point, Outlook and Adobe
    * Interest in the technology industry
    * Strong knowledge of Canadian geography
    * Availability to work flexible hours including rotating weekends

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 902-422-1373. We love referrals so please share our job with friends and family to earn a Referral Bonus!

    Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.ca/wps/portal/ManpowerCanada/career-resources
  • Valid City, State or Zip Code: Phoenix
    Job Type : Contract
    Date: Monday, 01 April 2019
    Are you looking for an opportunity to work in a fun, friendly and professionally rewarding environment? #Manpower has immediate openings for #CallCenterRepresentatives in #Phoenix, #Arizona. JOIN US TODAY!

    Position: QA Representative

    Description: You are proof reading/quality assurance of the medical records. Paying really close attention to detail!! Computer savvy!

    Pay: $13.00 per hour
    Shift: 4:00pm-12:30am/2:00am, Monday to Friday
    Temporary to hire, based on performance
    Room for growth
    Paid Training

    Requirement:
    Basic computer skills
    Must have high school diploma or GED
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Send your resume to julia.ramirez@manpower.com. We love referrals so please share our job with friends and family. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath .
  • Valid City, State or Zip Code: Jacksonville Beach
    Job Type : Temporary
    Date: Friday, 29 March 2019
    Manpower is currently seeking reliable and professional Guest Services Maintenance Reps for a full-time opportunity for a Ponte Vedra. You must have the ability to work days/nights, weekends and holidays (shifts will be known a week in advance.) Must have the availability to work as early 6am up to as late as 10pm
    $15 per hour

    Required Skills:
    * Excellent problem-solving skills
    * Outstanding written and oral communication skills
    * Flexibility of schedule; Ability to work days/nights, weekends and holidays as necessary
    * Strong customer service focus and attention to detail
    * Ability to work in fast paced environment
    * Strong computer proficiency
    * Ability to multi-task and work within several computer applications at the same time
    * Positive and upbeat attitude

    Job Responsibilities:
    * Manage reports and scheduling of preventative maintenance and corrective maintenance
    * Serves guests by creating and analyzing work orders; investigating guest complaints and asking questions to properly identify the problem; schedule the appropriate type of technician for the service call and follow up until guest is fully satisfied.
    * Create service orders by tracking all service orders initiated by phone or email from customers in a timely manner
    * Continual follow up with guests. Prior to dispatch to advise guest of expected time, date and duration of service, while keeping guest abreast on the progress of the service. Post completion to ensure service was performed to guest satisfaction.
    * Complete service orders to ensure that material and time is accurate to be billed, and closing the ticket so it can move to the billing department with the proper detailed note
    * Prepare service orders by studying all other documents by looking at inventory sheet, preferred vendor list and lock box info.
    * Update service orders with tech time, equipment and materials used, notes from customers, internal notes, and tech notes.
    * Document service orders by completing forms, reports, logs and records

    We are looking for reliable candidates to apply for this excellent opportunity! Serious inquiries only! Immediate interviews are being held. Apply today!