Home  Call Center and Customer Service Jobs
  • Location: Jacksonville
    Job Type : Contract
    Date: Friday, 01 February 2019
    Do you have experience with HIPPA regulations and knowledge and experience with releasing medical records? Manpower is currently seeking a Release of Information specialist, to join our clients team in Jacksonville.

    Job Duties:
    * Interprets and responds to requests for protected health information.
    * Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties.
    * Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer.
    * Adheres to Customer policy and Company policy, as well as state and federal regulatory guidelines surrounding the release of protected health information.
    * Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles.
    * Performs data entry functions, utilizing company's tracking application, to log, monitor, and complete requests for information.
    * Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Company Record Centers.
    * Attend meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.
    * Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by company policies and procedures.
    * Safeguard and protect the patient's privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and company policy.
    * Perform other duties as assigned.

    Qualifications:
    * **PLEASE NOTE** Candidates must have knowledge and experience of releasing of medical records. Must have IOD or CIOX experience
    * Demonstrated ability to maintain a high level of confidentiality regarding patient information.
    * Knowledge of HIPAA preferred.
    * High comfort level with computer programs and software.
    * Proficiency with data entry functions.
    * Strong organizational and interpersonal skills; attention to detail and the ability to multitask.
    * Solid oral and written communication skills.
    * Must be able to interpret company Release of Information Guidelines for validation of all ROI requests received.

    **Serious inquiries only**

    Please ensure that you have a profile completed at www.manpower.com.
  • Location: Mississauga
    Job Type : Permanent
    Date: Thursday, 31 January 2019
    Manpower is currently recruiting for Bilingual Customer Service Representatives on behalf of our client, a multinational home furnishings manufacturing supplier located in Mississauga, ON. This company seeks a service-oriented and hardworking bilingual professional to perform top quality customer service. This company offers company standard benefits, and competitive and commensurate compensation.

    Job Details:

    *Competitive and commensurate compensation.
    *Company benefits.
    *Two weeks of vacation.
    *Day time hours: 8:30AM - 5:00PM; Monday - Friday

    Job Duties:

    *Greeting incoming visitors and customers professionally - directing them to relevant department or colleague, and by providing necessary paperwork.
    *Taking inbound telephone calls - providing top quality customer service, demonstrating company and product knowledge, and providing troubleshooting and technical support.
    *Processing customers' purchase orders and part orders, through receipt to shipping.
    *Office administration work includes completing paperwork, filing, mailing invoices, arranging postal or courier shipments.
    *Other duties as assigned.

    Qualifications:

    *3+ years of customer service experience in an office environment.
    *Strong bilingual communication (both written and verbal) in English and French.
    *Proven and demonstrated skill in customer service, time management, and problem-solving.
    *Proficiency in MS Office applications, including Excel.
    *Plumbing experience considered an asset, but not required.
    *Experience working with an ERP system. Experience working with Navison considered an asset.

    We encourage all interested candidates to apply for immediate consideration.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Romulus
    Job Type : Contract
    Date: Thursday, 31 January 2019
    Are you looking for the opportunity to use your customer service skills? Manpower has a great Outbound call center opportunity available.
    What's in it for you?
    * $12/hr.
    * Day shift - Mondays - 8am - 8pm & Tuesday - Friday 11:30am - 8pm
    * Monday - Friday schedule
    * Fun and exciting work environment!
    What is the job?
    * Inbound call center
    * Assisting customers with replacing products or general questions
    * Data entry
    What you bring to the job?
    * Pleasant voice and a friendly smile!
    * Interest in bringing quality customer service to a great company
    * Willingness to grow and strive
    * Must have previous call center or customer service experience
    * Ability to pass a drug screen and background check

    Apply with us today! If you would like more information on this position, give us a call at 313-291-2089, we would love to speak with you.
    Know someone that would be a great fit for this position? We love referrals! Please share our opportunities with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Stafford
    Job Type : Contract
    Date: Thursday, 31 January 2019
    Manpower is recruiting for a Customer Service Associate to work a 1 year temporary assignment in Stafford, TX. I am conducting short phone interviews today and tomorrow.

    General office duties may include word processing, data entry, auditing documents, answering phones, distributing mail, maintaining calendars, making travel arrangements, reserving conference rooms, coordinating meetings and other duties as assigned. Waiting on Customers and running the cash register.

    Hours: 8:00am to 1:30pm Mon-Sat OR 3:00pm to 8:30pm Mon-Sat
    Location: 13922 STAFFORD ROAD STAFFORD TX 77477
    Pay Rate: $14.00

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Cedar Rapids
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    Position: Sr Credit & Collections Specialist
    Location: Cedar Rapids, IA
    Rate: $30/HR
    Term: 1 YR
    Schedule: M-F, 7:30AM - 4:30PM

    Summary:

    Our team is looking for a self-motivated and confident Credit & Collections Specialist. This person will have the opportunity to form relationships with external customers. They will use these relationships to obtain payment status on outstanding invoices. They will also perform credit evaluations on customers determining credit limits and payment terms.

    Job Duties:
    · Responding to inquiries from customers and internal departments
    · Processing customer payments and deposits
    · Interacting with sales support, customer account administration, contracts, and customer in reconciling accounts
    · Providing recommendations to leadership on specific customer circumstances
    · Providing input for forecasting and variance reporting

    Qualifications:
    · Proficient with Microsoft Excel
    · Experience with SAP/Quickbooks
    · Excellent communication skills - both written and verbal
    · HS Diploma/Equivalent + six years of related experience

    Preferred:

    Bachelors Degree Holder
  • Location: Throop
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    I am conducting 15 minute phone interviews this week. Please send a current resume and phone number for the interview. Multiple openings! patti.axtell@manpowergroup.com

    UPS is seeking a Credit Specialist who will communicate with customers by phone and/or written correspondence to attempt to bring resolution to unpaid accounts. Organizational and problem solving skills are necessary. Performing research and data analysis will be required to assist customers.

    Proficiency in Microsoft Excel (specifically VLOOKUP and Pivot Tables) and Word is required. Prior phone center or collections experience is preferable.

    * Competitive pay! $16.70
    * Mon-Fri: (10:00am to 6:30pm)
    * Ability to work in a fast paced setting,
    * 3 month assignment
    * Intermediate or better skill set using MS Office Suite required
    * Job Location: 700 KEYSTONE INDUSTRIAL PARK THROOP PA

    Patti Axtell - UPS Recruiter
  • Location: Springfield
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Loss Drafts Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Loss Drafts Specialists
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * This position does not deal with physically handling checks, only being knowledgeable of the check process.
    * Phones calls should be handled in a timely manner and/or the specialist will need to determine if a call should be referred to management.
    * Responsible for, processing documents, reviewing claims, working loss drafts queues, etc., while following proper procedures.
    * Responding to incoming telephone calls related to property damage claims. These calls may come from the actual homeowner, contractor, or other parties, and care must be given to ensure that appropriate information is only given to authorized parties.
    * Placing outgoing telephone calls, as needed, to obtain missing documentation, provide progress updates, etc. Background manager would like to see on resume: The candidate needs to have Customer Care experience.
    * The job is calling out and following up on the status of the hazard claims. They will be asking questions such as whether the customer is ready for an inspection, etc.

    What brings you to the job?
    * High school graduate or GED.
    * Ability to pass background check and drug screen
    * Experience in customer service or inbound call positions is a plus.
    * Good verbal and written skills.

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Customer Care Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Customer Care Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    * They have adherence times and handle times to meet.
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What brings you to the job?
    * Strong attention to detail
    * Love talking to people and ability to WOW customers on every call
    * Excellent verbal, written, and listening skills
    * Relentless drive to own the customers problem and resolve it
    * Ability to adapt well to change
    * Ability to work well in a fast paced work environment
    * Ability to think outside of the box to resolve problems
    * Ability to multi-task using technology, including call handling, loan level review and call documentation
    * Minimum high school diploma or GED, and 1 year work experience required
    * College degree with 0-1 year work experience, preferred

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Processing Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Processing Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Hazard Insurance Processors will review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures.
    * Processors will verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information.
    * Perform maintenance as necessary for policy changes, letters, notices etc. Insure all items are processed in a timely manner to meet or exceed established standards.
    * Day to day responsibilities include reviewing/updating per documents received to ensure insurance coverage is up to date. Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals, call outs as needed.

    What brings you to the job?
    * High school graduate or GED
    * Ability to pass background check and drug screen
    * Basic computer skill with ability to toggle between multiple screens
    * Friendly, patient, eager to learn with great attention to details

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Processing Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Processing Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Hazard Insurance Processors will review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures.
    * Processors will verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information.
    * Perform maintenance as necessary for policy changes, letters, notices etc. Insure all items are processed in a timely manner to meet or exceed established standards.
    * Day to day responsibilities include reviewing/updating per documents received to ensure insurance coverage is up to date. Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals, call outs as needed.

    What brings you to the job?
    * High school graduate or GED
    * Ability to pass background check and drug screen
    * Basic computer skill with ability to toggle between multiple screens
    * Friendly, patient, eager to learn with great attention to details

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Customer Care Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Customer Care Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    * They have adherence times and handle times to meet.
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What brings you to the job?
    * Strong attention to detail
    * Love talking to people and ability to WOW customers on every call
    * Excellent verbal, written, and listening skills
    * Relentless drive to own the customers problem and resolve it
    * Ability to adapt well to change
    * Ability to work well in a fast paced work environment
    * Ability to think outside of the box to resolve problems
    * Ability to multi-task using technology, including call handling, loan level review and call documentation
    * Minimum high school diploma or GED, and 1 year work experience required
    * College degree with 0-1 year work experience, preferred

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Customer Care Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Customer Care Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    * They have adherence times and handle times to meet.
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What brings you to the job?
    * Strong attention to detail
    * Love talking to people and ability to WOW customers on every call
    * Excellent verbal, written, and listening skills
    * Relentless drive to own the customers problem and resolve it
    * Ability to adapt well to change
    * Ability to work well in a fast paced work environment
    * Ability to think outside of the box to resolve problems
    * Ability to multi-task using technology, including call handling, loan level review and call documentation
    * Minimum high school diploma or GED, and 1 year work experience required
    * College degree with 0-1 year work experience, preferred

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Processing Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Processing Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Hazard Insurance Processors will review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures.
    * Processors will verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information.
    * Perform maintenance as necessary for policy changes, letters, notices etc. Insure all items are processed in a timely manner to meet or exceed established standards.
    * Day to day responsibilities include reviewing/updating per documents received to ensure insurance coverage is up to date. Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals, call outs as needed.

    What brings you to the job?
    * High school graduate or GED
    * Ability to pass background check and drug screen
    * Basic computer skill with ability to toggle between multiple screens
    * Friendly, patient, eager to learn with great attention to details

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Processing Specialist in Springfield, Ohio!

    What's in it for you?
    * Position: Processing Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Hazard Insurance Processors will review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures.
    * Processors will verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information.
    * Perform maintenance as necessary for policy changes, letters, notices etc. Insure all items are processed in a timely manner to meet or exceed established standards.
    * Day to day responsibilities include reviewing/updating per documents received to ensure insurance coverage is up to date. Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals, call outs as needed.

    What brings you to the job?
    * High school graduate or GED
    * Ability to pass background check and drug screen
    * Basic computer skill with ability to toggle between multiple screens
    * Friendly, patient, eager to learn with great attention to details

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Customer Care Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Customer Care Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    * They have adherence times and handle times to meet.
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What brings you to the job?
    * Strong attention to detail
    * Love talking to people and ability to WOW customers on every call
    * Excellent verbal, written, and listening skills
    * Relentless drive to own the customers problem and resolve it
    * Ability to adapt well to change
    * Ability to work well in a fast paced work environment
    * Ability to think outside of the box to resolve problems
    * Ability to multi-task using technology, including call handling, loan level review and call documentation
    * Minimum high school diploma or GED, and 1 year work experience required
    * College degree with 0-1 year work experience, preferred

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Customer Care Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Customer Care Specialist
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    * They have adherence times and handle times to meet.
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What brings you to the job?
    * Strong attention to detail
    * Love talking to people and ability to WOW customers on every call
    * Excellent verbal, written, and listening skills
    * Relentless drive to own the customers problem and resolve it
    * Ability to adapt well to change
    * Ability to work well in a fast paced work environment
    * Ability to think outside of the box to resolve problems
    * Ability to multi-task using technology, including call handling, loan level review and call documentation
    * Minimum high school diploma or GED, and 1 year work experience required
    * College degree with 0-1 year work experience, preferred

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Wednesday, 30 January 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Loss Drafts Specialists in Springfield, Ohio!

    What's in it for you?
    * Position: Loss Drafts Specialists
    * Location: Springfield, Ohio 45505
    * Competitive Benefits
    * Contract: Temp To Hire

    What is the job?
    * This position does not deal with physically handling checks, only being knowledgeable of the check process.
    * Phones calls should be handled in a timely manner and/or the specialist will need to determine if a call should be referred to management.
    * Responsible for, processing documents, reviewing claims, working loss drafts queues, etc., while following proper procedures.
    * Responding to incoming telephone calls related to property damage claims. These calls may come from the actual homeowner, contractor, or other parties, and care must be given to ensure that appropriate information is only given to authorized parties.
    * Placing outgoing telephone calls, as needed, to obtain missing documentation, provide progress updates, etc. Background manager would like to see on resume: The candidate needs to have Customer Care experience.
    * The job is calling out and following up on the status of the hazard claims. They will be asking questions such as whether the customer is ready for an inspection, etc.

    What brings you to the job?
    * High school graduate or GED.
    * Ability to pass background check and drug screen
    * Experience in customer service or inbound call positions is a plus.
    * Good verbal and written skills.

    Stop your job search and apply now! Do you need more information? Contact Angela at 414-269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Markham
    Job Type : Permanent
    Date: Tuesday, 29 January 2019
    Our client a fast, growing National Company located in Markham, is currently looking to add a Bilingual Customer Service Coordinator to their team.

    What's in it for you?
    *Permanent position with highly reputable company
    *Excellent compensation package offered, competitive base salary (in the 40's)
    *3 weeks' vacation to start
    *100% benefits coverage (medical/dental) upon hire
    *Company sponsored pension plan, educational reimbursement
    *Company is expanding - huge growth potential!

    What's the job?
    *The Bilingual Customer Service Representative is responsible for handling inbound service-related calls in the operation centre.
    *Take ownership of all calls through an entire life cycle, ensuring that complete customer satisfaction is achieved.
    *Handling inbound calls from clients in a fast-paced environment. These calls range in nature from routine property management requests to emergency requests that may involve escalation to senior levels of management.
    *Probing and documenting details of client needs and capturing such in a Work Order.
    *Properly assessing and assigning priority to work orders to ensure that contractual turnaround times are met.
    *Dispatching and communicating work order details to appropriate service provider(s).
    *Providing high level of service, care and quality to each and every call.

    What do you bring to the job?
    *Fluent in FRENCH AND ENGLISH and have previous customer service / call centre experience.
    *Additional Spanish is an asset
    *Available between 6am-11pm Mon-Fri, occasionally 1 day on weekends
    *Flexible to train on day shift for up to 6 months
    *Or Straight overnight positions available as well from 8pm-8am, 3 days on 4 days off (must be flexible for various hours initially for training)

    Apply today! Not the job for you? Set up your profile at manpower.ca and see what other opportunities Manpower has available currently.

    As a leader in employment services, Manpower connects you to the right job - the job that fits not only your skills and experience, but also what's important to you. Whether you're just entering the workforce or making a career change, we have the resources to guide you through your journey, including expert career advice, an online assessment portal, and access to thousands of free courses and jobs opportunities. We're here to help you win in the world of work.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Halifax
    Job Type : Contract
    Date: Tuesday, 29 January 2019
    Bilingual Customer Service Representative
    Bilingual Contact Centre professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Halifax and nation-wide. Finding your passion is humanly possible.

    As a Bilingual Customer Service Professional you are:
    * Fluent in French and English
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry
    * Have at least 1 year experience in the financial services industry
    * Have at least 1 year of call centre experience
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time Monday to Friday from 9am-9pm. Guaranteed 37.5 hours a week.
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Chicago
    Job Type : Contract
    Date: Tuesday, 29 January 2019
    I am conducting 15 minute phone interviews this week. Please send me a resume and phone number for the interview. patti.axtell@manpowergroup.com

    UPS is currently seeking a Customer Service Representative for the Parcel Pro group. This position will be responsible to provide customer service by answering high flow incoming calls and assisting customer with customer accounts, services and questions. The ideal candidate will excel in a fast-paced office environment and have strong technology, analytical, oral/written communication, problem solving and time management skills.

    * Competitive pay! $19.55
    * Mon-Fri: (10:00am to 6:30pm)
    * 4 week assignment
    * Intermediate or better skill set using MS Office Suite required
    * Job Location: 5 SOUTH WABASH. STE 1301 CHICAGO IL 60603

    I look forward to hearing from you,
    Patti Axtell