Home  Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Friday, 29 March 2019
    Manpower is partnered with a Big 5 Bank seeking Customer Service Representatives for their contact centre in Markham.

    This is an amazing opportunity to get your foot in the door with a Top Canadian Employer! You will work in a state of the art facility that offers free parking and shuttle service.

    What's in it for you?
    - $20. 41 per hour pay rate
    - $2.25 per hour shift premium if you work after 6 pm (which applies to the whole shift)
    - Full time hours
    - Shifts between 7 am and 11 pm Monday to Friday and Saturday 8 am to 6pm
    - 6 month assignment, with potential for hire based on performance
    - Working at an organization that values you and wants to see you succeed!
    - Free parking, transit accessible, shuttle service

    Job Duties:

    -Provide Legendary customer experience via inbound call, following appropriate authentication and risk assessment protocols.
    -Advise customers on payment amounts, methods, dates and fees of payments; policy renewals dates of existing policies, reprinting of statements; proof of insurance; mail/email/fax proof of insurance.
    -Demonstrate professionalism and leadership during all interactions; taking ownership of customer problems and provide first contact resolution at every opportunity.
    -Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working a dynamic fast pace environment


    Qualifications:

    -A high degree of persuasiveness to ensure customer is referred to a licensed Advisor once an opportunity has been identified.

    -A customer-centric focus with the ability to professionally communicate both verbally and written, to quickly developing rapport. Analytical and problem resolution skills.

    -Strong work ethic and self starter with the ability to effectively manage multiple priorities and adapt to change within a face-paced business environment.

    -Must be comfortable working in a statistically driven environment.

    -You have a minimum of 1 year customer service, sales or call center experience.

    -Must be able to pass a criminal background and credit check for this role

    Does this sound like a fit for you? Please apply today for immediate consideration!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Saint John
    Job Type : Contract
    Date: Friday, 29 March 2019
    Calling all Customer Service Agents! Imagine yourself as the voice of a major company. You are the first impression that visitors get of the organization. Your communication and customer skills add to the company's success. And you are appreciated and rewarded for it. You are also earning pay worthy of your expertise. If that is your vision, Manpower has work for you.

    As a Service Officer working with our client in the Financial Industry, your main function will be to operate data entry devices, such as a keyboard or computer, to verify and input data.

    The main duties and responsibilities include:
    * Read and source documents such as canceled checks, sales reports, or bills and enter data in specific data fields
    * Compile, sort and verify the accuracy of the data before it is entered
    * Locate and correct data entry errors or report them to supervisors
    * Compare data with source documents or re-enter data in verification format to detect errors
    * Maintain logs of activities and completed work

    Are you interested? The ideal candidate will possess:
    * 2-4 years of experience
    * Advanced Microsoft Office and Outlook skills
    * Strong communication skills both verbal and written
    * Strong organizational skills, multi-tasking and customer service skills

    You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need apply today!
  • Valid City, State or Zip Code: Springfield
    Job Type : Contract
    Date: Friday, 29 March 2019
    Manpower has immediate opening for Hazard Insurance Processor in Springfield, OH.

    What's in it for you?

    · $12.50 per hour

    · M-F 8:00A - 5:00P

    · Temp-to-perm
    · Percentage of Time on Phones: 10%

    What is the job?

    Day to day responsibilities - Reviewing/updating per electronic data feed to ensure insurance coverage is up to date. Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals, call outs as needed.

    Hazard Insurance Processors will review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures. Processors will verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information. Perform maintenance as necessary for policy changes, letters, notices etc. Insure all items are processed in a timely manner to meet or exceed established standards.

    What you bring to the job?

    · Experience in any of the following:
    · Banking
    · Finance
    · Mortgage lending experience
    · Insurance
    · Processing experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Friday, 29 March 2019
    Manpower has immediate opening for Customer Service Representative in Miami, FL.

    What's in it for you?

    · $12.00 per hour

    ·Regular Shift: 11:00a-8:00p Monday-Friday w/ possible Saturday | Training: 8:00am-5:00pm Mon-Fri

    · Temp-to-perm

    What is the job?

    Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products & services. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment. Applies and develops basic skills to procedures for the position.

    What you bring to the job?

    · Prior customer service experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.