Home  Call Center and Customer Service Jobs
  • Location: Phoenix
    Job Type : Temporary
    Date: Tuesday, 29 January 2019
    We are seeking a Financial Analyst to join our team! You will be responsible for the day to day management of workflow within the Department including handling the Department phone hotlines, opening tickets, and other administrative projects as required. Successful candidates will be able to effectively work in a fast paced environment, possessing excellent inter-personal and organizational skills and demonstrate the ability to multi-task.

    Shift: Monday to Friday 8:00am-4:30pm
    Rate: $21/hr

    Responsibilities:
    * Answer incoming phone calls and emails on behalf of the Department.
    * Effectively handle inquiries from external clients and home office staff via phone and email.
    * Data entry of Advertising tickets accurately and in a timely manner to meet department standards.
    * Ability to ensure department deadlines are met and service levels are maintained.
    * Proven ability to work both independently and with a team.
    * Ability to build and maintain outstanding relationships with financial advisors and the Advertising Team.
    * Flexibility and adaptability to various changing working conditions based on new initiatives and job responsibilities.
    Requirements:
    One year experience in the financial services industry and/or two years' experience in an administrative related position.
    Qualifications:
    * Strong professional communication skills to effectively communicate with clients and Home Office staff.
    * 1 year+ experience in the financial services industry (preferred).
    * 2 years+ experience in an administrative position.
    * Ability to effectively handle and prioritize multiple tasks in a fast-paced environment to meet defined deadlines
    * Analytical and problem-solving skills
    * Proven experience using Word and Excel as well as an aptitude to use new software as required.
    * Ability to respond to as many phone and email inquiries as possible prior to forwarding the call or email to a analyst for a response.

    Education and Experience:
    High school degree with two plus years in an administrative related position.

    Stop your job search and apply today. Do you need more information? Contact Edmin Yumul at 414-3269-8731 Extension: 1828. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Rapid City
    Job Type : Permanent
    Date: Monday, 28 January 2019
    Are you driven to succeed? Do you have good work history and are motivated to work? Are you looking for an employer who offers advancement opportunities? Manpower has the job you've been looking for. We have immediate openings for a Customer Service Representative in Rapid City, SD.

    WHAT'S IN IT FOR YOU?
    * Contract to Hire opportunity
    * Be part of a Fortune 500 Company
    * Temp to Perm

    WHAT IS THE JOB?

    * Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks.
    * Resolves many questions and problems, refers more difficult items to higher levels for guidance.
    * Knowledgeable of company products & services.
    * May assess customer needs and suggest alternative products or services.
    * Research contract issues for supporting departments such as Claims for Service Recruitment.

    WHAT YOU BRING TO THE JOB?

    * Requires 0-2 year's general experience in an office setting, call center phone experience or customer service experience - can be retail. Has experience with computer equipment.
    * Good verbal and written communication skills.
    * Active listening skills.
    * Systematically gathers information necessary to consider alternatives before making a decision. Treats individuals with respect despite personality differences or performance problems. Actively supports others to achieve common goals.
    * Consistently meets deadlines and requirements. Demonstrates curiosity by continuously seeking new information and asking questions.

    SHIFT: 7:00AM - 4:00PM or 8:00AM - 5:00 PM (Monday to Friday)
    PAYRATE: $13 an hour
    DURATION: 3 months

    Stop your job search now and apply! You can also send your updated resume at diana.tulabut@manpower.com for review and if you are qualified we will be calling you.
  • Location: San Antonio
    Job Type : Contract
    Date: Monday, 28 January 2019
    We are looking for individuals with a passion for Customer Service with the following skills:

    Customer Focus

    Take ownership of each customer while empathizing and prioritizing customer needs
    Resolve conflicts and manage customer expectations
    Determine customer needs and provide appropriate solutions through relationship building

    Communication Skills

    Effective verbal and written communication with both external and internal customers
    Document customer account activities thoroughly and concisely
    Engage in interactive dialogue with customers through active listening

    Problem Solving Skills

    Approach problems logically and with good judgment to ensure the appropriate customer outcome
    Make appropriate decisions on behalf of the customer quickly and effectively
    Effectively prioritize work to ensure efficiency
    Conduct research as needed

    Analytical Skills

    Critical thinker and ability to exercise independent judgment
    Accuracy and attention to detail
    Required to abide by all applicable regulatory and department practices and procedures

    Computer Skills

    Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
    Fluency in Windows Operating Systems and Microsoft Office tools

    Training Schedule:

    Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

    Shifts will now be determined only AFTER training, not at the time of offer.
    Shifts are 8 - 10 hours a day (1-2 breaks a day, 30-60 minute lunch), In Classroom Training for 3 weeks, 2 weeks of development training, 4 weeks of more development training (9 total weeks)
    Missing any time during training can result in termination

    Work Schedule:

    Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

    Qualifications:

    Clear background( fingerprinting)
    High School Diploma or equivalent required
    Minimum of one year of customer support experience strongly preferred, either by phone or face to face
    Must be willing to work in an environment that requires 100% phone-based customer interaction required
    Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
    Bilingual in spanish is a PLUS

    Skills:

    Empathy and concern for the customer needs
    Customer Focused
    Positive attitude and tone of voice
    Self-discipline

    Inbound Call Types:

    Front line consumer calls
    Balance inquiries
    Fee related call (Overdrawn calls)
    Claim calls (Debit/Credit card fraud)
    100% on the phone role
    Transfer all other calls to the appropriate teams
    Handle 70-100 calls per day
  • Location: Oriskany
    Job Type : Contract
    Date: Monday, 28 January 2019
    POSITION: Claims Adjuster
    JOB SUMMARY: Contact claimant and or service provider requesting basic information needed to process claim. Includes written correspondence and phone calls Evaluate claims based on documentation received including responses from claimant and providers. Process basic claims including payment, denial and status updates Interact with various online systems for claims processing, imaging and policy administration.
    RESPONSIBILITIES:
    Reviews notification of death received from multiple sources such as employers, third party administrators, first notice of loss department and file feeds to determine where and to whom claim kits are to be mailed.
    Review and maintain data in multiple systems such as retrieving beneficiary information, benefit amounts and enrollment history for the claim to be in good order.
    Evaluate deaths regarding eligibility, plan requirements in order to determine appropriateness of claim filing (Resolving Not in good order (NIGO)'s associated with the claim as needed.
    Providing phone support as needed to the First Notice of Loss Team
    Performs other related duties as assigned or required.
    DURATION: 6 months
    PAY: $21.69/HR
    SHIFT: Monday - Friday (8:00 am to 4:30 pm)
    QUALIFICATIONS:
    * Associates Degree
    * Group Life Experience / Insurance
    * Call Center Experience Preferred
    * Intermediate skill level with Excel, Power Point, Word (Preferred)
    * Ability to key 8,000+ keystrokes per hour with 95% accuracy or higher
    * Flexible to shifting schedules
  • Location: Mount Kisco
    Job Type : Contract
    Date: Friday, 25 January 2019
    Are you ready for more that just a job but a career with a company dedicated to its employees?
    Then look no further we want to help you get there!

    Great Temp-Perm opportunity for strong Customer Service Representative in Bedford Hills

    What's in it for you?'
    First Shift Schedule
    Full time hours
    Potential to go permanent

    What is the job?
    Customer Service Representative-
    Processing customer request via phone, fax, web portal or email
    Performing requests in Total Recall
    Making same day call backs to clients Assist clients with the web-portal
    Data entry of inbound work orders
    File billed work orders
    Assisting new customer set ups in the web portal
    Handling minor customer service issues/concerns
    Assisting others with miscellaneous administrative functions Work closely with the operations staff to ensure 100% accuracy of client request Assist with special customer projects Perform special tasks as directed by the Customer Service Manager

    What you bring to the job?
    Strong customer service experience, at least 3 years
    Great attitude and ability to work in a team
    Dependability and reliability
    Ability to pass a background check and drug screening

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 914-428-0155 apply today!
    We love referrals so please share our job with job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Phoenix
    Job Type : Contract
    Date: Friday, 25 January 2019
    Are you looking for an opportunity to work in a fun, friendly and professionally rewarding environment? #Manpower has immediate openings for #CallCenterRepresentatives in #Phoenix, #Arizona. JOIN US TODAY!

    Pay: $11 per hour
    Shift: 7:00 - 3:30 PM, Monday to Friday
    Temporary to hire, based on performance
    Room for growth
    Paid Training

    Description:
    Responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our customer's clientele.

    Requirement:
    Basic computer skills
    Must have high school diploma or GED
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Send your resume to julia.ramirez@manpower.com. We love referrals so please share our job with friends and family. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath .
  • Location: Linden
    Job Type : Contract
    Date: Friday, 25 January 2019
    Seeking a Member Service Representative. This individual will assist members regarding the day-to-day operations that result in effective, accurate and courteous service and promotes good will across the cooperative's member base. This individual is a member of a call center that is responsible for all incoming phone calls. This individual also ensures that all members, vendors and visitors have a pleasant, courteous and informed reception. The individual must exercise judgment and possess full knowledge of all areas concerned with member accounts including billing, service requests, account adjustments, payment arrangement, capital credit, deposits, rates, letter of credit, memberships, ancillary products and other services offered by the company.
    Required: * High school degree or equivalent required
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 25 January 2019
    Manpower has immediate opening for Customer Care Specialist in Springfield, OH.

    What's in it for you?

    o $13.00-14.00 per hour

    o 12 months temp-to-perm

    o Shift may vary

    What is the job?

    * The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!
    *This role is responsible for answering a high-volume amount of inbound calls daily from customers who have questions, concerns or need additional information regarding their mortgage accounts, hazard insurance or additional property protection they have purchased.
    *We believe in providing our Customer Care Specialists with the ability to measure their success rate on a daily basis and have implemented clear, key performance indicators for you to track each day. These include: customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.
    *The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Service Reps enjoy being on the phone and helping customers find a resolution.

    What you bring to the job?

    * Minimum of 1 year customer service experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Saint-Laurent
    Job Type : Contract
    Date: Thursday, 24 January 2019
    Quoi de mieux que de commencer l'année 2019 avec un nouveau challenge professionnel !

    Manpower à la capacité de vous offrir cette chance.

    Vous avez de l'expérience en recouvrement ou dans le crédit et vous êtes bilingue (anglais/français)?

    Ce poste est sûrement fait pour vous, notre client connu en Amérique du nord, spécialisé dans le courtage en douane, offre un poste à un salaire concurrentiel !
    L'horaire de travail est flexible, vous pouvez moduler vos horaires (8h00 à 16h00, 8h30 à 16h30 ou 9h00 à 5h00).

    Dans le cadre de vos responsabilités, vous aurez notamment à :
    * Gérez les comptes clients au sein du portefeuille attribué en effectuant des appels téléphoniques et / ou des e-mails. Cela comprend la négociation d'accords de paiement ainsi que l'établissement de relations avec les clients afin de comprendre leurs besoins et leurs problèmes ;
    * Mobiliser les efforts de l'équipe des opérations et de la haute direction lorsque cela est nécessaire pour accélérer le processus de collecte ;
    * Communiquer et assurer le suivi dans les délais spécifiés avec les opérations concernant les différends avec les clients ;
    * Analyser les montants non appliqués dans les délais spécifiés par l'entreprise ;
    * Identifier les comptes problématiques et fournir des recommandations relatives à la collecte ;
    * Veiller au respect des contrôles internes et des procédures ministérielles requis ;
    * Maintenir une documentation précise de tous les efforts de collecte et fournir des mises à jour sur l'activité de collecte ;
    * Préparer et surveiller les prévisions de trésorerie mensuelles pour un portefeuille spécifique ;
    * Atteindre les objectifs individuels et départementaux définis ;
    * Participer à toute autre tâche selon les besoins.
    Votre profil :

    Enthousiaste pour les collections et engagé à fournir un excellent service client.
    Minimum de 5 années d'expérience professionnelle dans un environnement de crédit et de recouvrement en évolution rapide.
    Compétences en rédaction professionnelle et en communication professionnelle.
    Haut degré de dévouement, d'appropriation et d'initiative.
    Capacité à travailler de manière autonome et à travailler en équipe.
    Fortes compétences organisationnelles; capacité à effectuer plusieurs tâches et à établir des priorités
    Éducation:

    3 ans d'expérience pertinente avec un diplôme collégial ou 5 ans d'expérience connexe avec un diplôme d'études secondaires.

    Ce poste vous intéresse?

    Faites-moi parvenir votre CV sans plus tarder!

    Coline Ronda
    Spécialiste en Acquisition de Talent/ Talent Acquisition Specialist
    Coline.Ronda@manpower.com
    Tél : 514-848-9922 ext : 4101
  • Location: Tempe
    Job Type : Contract
    Date: Wednesday, 23 January 2019
    Position: Bilingual Customer Service
    Location: Tempe
    Pay: $13.00 to $14.00 hourly
    Length: Potential Temp to Hire

    Shift hours: Will be assigned AFTER training but will be start time between 11:00 AM and 2:00 PM.
    Schedule: As they are 7 days a week, must be flexible to work a Saturday or Sunday and have a day off during the week. They try to keep days off consecutive, but cannot guarantee it.

    Training Hours: Training:One week in classroom and one week nesting before they are on the phones solo.
    Training will be either 8:00 AM to 4:30 PM or 7:00 AM to 3:30 PM

    Must have a updated resume

    20 positions to start in February
    Job Duties: Responds to telephone inquiries and complaints using standard scripts and procedures
    Gathers information, researches/resolves inquiries and logs customer calls
    Communicates appropriate options for resolution in a timely manner
    Informs customers about services available and assesses customer needs
    Prepares standard reports to track workload, response time and quality of input

    Required: Background
  • Location: Montr��al
    Job Type : Contract
    Date: Wednesday, 23 January 2019
    We are currently for a Bilingual Customer Service Representative in Montreal for one of clients in the Insurance Industry!!!!!!

    RESPONSIBILITIES INCLUDE (but are not limited to):
    * Provide high quality service to advisors and clients via telephone
    * Handle high volumes of telephone inquiries and research and resolve inquiries within specified turnaround times
    * Handle sensitive issues to ensure customer satisfaction
    * Provide detailed oral and written communication to line areas regarding inquiry resolutions

    TOP SKILLS / EXPERIENCE:
    * Bilingualism in French and English required (assessment will be administered)
    * Excellent verbal and written communication skills
    * Previous experience in the customer service industry required
    * Proficient computer and keyboarding skills
    * Post-secondary education or equivalent work experience required
    * Previous experience working in a bank is an asset
    * Confidence in your aptitude to learn and apply information quickly
    * Strong interpersonal skills
    * Ability to multi-task
    * Capability to work effectively in a quick-paced, ever-changing environment in a professional manner

    OPERATION HOURS: Monday to Friday: 7 am-11pm EST. Saturday and Sunday: 8am-8pm.

    WORKING LOCATION: Montreal

    PAY RATE: $20.25

    LENGTH: 1 year contract!
  • Location: Montr��al
    Job Type : Contract
    Date: Wednesday, 23 January 2019
    Représentant centre contact client

    Le centre d'appel national des Services bancaires offre un soutien aux succursales en répondant aux questions sur les dossiers existants et en offrant des solutions afin de fidéliser la clientèle. Cette équipe passionnante soutient toutes les succursales à l'échelle nationale. En tant qu'agent de centre d'appel, votre principale responsabilité sera de répondre aux questions de nos partenaires de la succursale et de résoudre les requêtes de manière ciblée et en temps opportun.

    Le candidat retenu doit avoir une passion pour le service à la clientèle et des compétences exceptionnelles en matière de service à la clientèle.
    Désir de résoudre les préoccupations des succursales en utilisant une attitude Can Do
    Bilingue (français / anglais)
    De solides compétences verbales et d'écoute sont essentielles pour ce poste
    Excellente attention aux détails
    Joueur d'équipe
    Promouvoir le changement en faisant preuve de flexibilité et en soutenant de manière constructive l'amélioration des processus dans l'entreprise / le département au fur et à mesure qu'ils se produisent

    Durée du contrat : 1 ans
    Horaire de travail : être disponible du lundi au dimanche de 8h à 22h, pour travailler 5 heures par jour, au total = 30 - 37.5 heures / semaine
    Salaire : 18$
    Lieu de travail : Montreal

    Contact Centre Representative

    Banking Services National Call Center supports the branches by answering questions on existing files and offering solutions in order to foster customer loyalty. This exciting team supports all branches nationally. As a Call Center Agent, your primary responsibility will be to handle questions from our branch partners and resolve queries in a customer focused and timely manner.

    The successful candidate must have a passion for customer service and exceptional customer service skills
    Desire to resolve branches' concerns using a Can Do attitude
    Must be bilingual (French/English)
    Strong verbal and listening skills are essential for this position
    Excellent attention to detail
    Team player
    Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur
    The successful candidate must have a passion for customer service and exceptional customer service skills
    Desire to resolve branches' concerns using a Can Do attitude
    Must be bilingual (French/English)
    Strong verbal and listening skills are essential for this position
    Excellent attention to detail
    Team player
    Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur

    Duration of the contract: 1 year
    Work schedule: to be available from Monday to Sunday from 8am to 10pm, to work 5 hours a day, in total = 30 to 37.5 hours / week
    Salary: $ 18
    Work location: Montreal
  • Location: Fayetteville
    Job Type : Contract
    Date: Tuesday, 22 January 2019
    Are you fluent in English AND Spanish?
    Are you a Call Center Professional - a Customer Service Whiz?!... Look no further. We have the opportunity for you!

    As a Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients. You delight in effective problem resolution. You're highly self-motivated. Extremely organized. You put your excellent people skills to good use. You have 3-5 years of experience in an office environment, preferably some in customer service.

    The ideal candidate MUST possess:
    FLUENT in Spanish/English
    Minimum High School Diploma/GED
    3-5 years in a customer service environment
    A passion for customer service
    Initiative, knowledge, and drive!
    You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Manpower.

    Apply today to find out about the next steps!
  • Location: Boca Raton
    Job Type : Permanent
    Date: Tuesday, 22 January 2019
    Manpower is representing a client that is seeking Customer focused representatives. • Responsible for customer inquiries and complaints regarding company products. Answers and initiates a variety of real-time inbound and outbound voice-based communications in to support customer care. • Using a computerized system, responds to customer inquiries in a call center environment. • To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include transferring to other departments, providing world class customer service, looking up product availability in stores, white mail processing). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency. • The purpose of the role is to respond to inbound calls, emails and or written inquiries from customers ensuring high levels of customer satisfaction with each interaction.
  • Location: Somerset
    Job Type : Contract
    Date: Tuesday, 22 January 2019
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Location: Somerset
    Job Type : Contract
    Date: Tuesday, 22 January 2019
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Location: Onalaska
    Job Type : Permanent
    Date: Tuesday, 15 January 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Contract
    Date: Friday, 04 January 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9`pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Contract
    Date: Friday, 04 January 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9`pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Location: Onalaska
    Job Type : Permanent
    Date: Thursday, 03 January 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.