Home  Call Center and Customer Service Jobs
  • Location: Ajax
    Job Type : Contract
    Date: Tuesday, 11 December 2018
    Our client in Ajax is looking for 10 Bilingual French/English CSR's

    What is the Job:
    Responsible for providing phone assistance for new and existing clients within a fast paced environment
    Interact with team of associates, providing top-notch technical support
    Handle high volume of inbound calls

    What is in it for you?
    $19.00 per hr + 4% vacation pay
    Position starting ASAP
    Bright and very clean work environment

    What you bring to the Job:
    Bilingual (French/English)
    Proven organizational skills.
    Excellent oral/written communication and problem solving skills
    Patience and analytical abilities are required to handle client concerns
    Detail orientated and motivated
    Flexible to work anytime between the hours of 8am -8pm Mon - Fri

    Interested? Call Wanda at 905-831-7683 ext 3001 or visit us at 1315 Pickering Parkway, Unit 100 Pickering, L1V 7G5 or email wanda.joseph@manpower.com

    We love referrals! Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation for each successful referral!

    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Richmond Hill
    Job Type : Permanent
    Date: Tuesday, 11 December 2018
    Bilingual Customer Service Associate - job opportunity available with a global leader and innovator in the bio-technology and medical device arena, Offering a competitive salary inclusive with 100% benefits (medical/dental), company sponsored pension plan & growth opportunity. Day Shift hours,

    The Customer Service Representative - will be responsible for the daily functions of Customer Service - Sales support and handling complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

    * Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:
    ** Order Entry and Order Confirmations
    * Pricing Issue follow-ups
    * EDI/GHX Order Management
    * Credits and Return Requests
    * Order inquiry requests
    * End of day Sales reporting
    * Specialize tasks would include the following based on sales division/ERP System:
    * Invoicing o Integration Order updates
    * Pending Approval order follow-up
    * ETA updates to customer
    * Provide exceptional customer service by working in conjunction with other divisions to resolve customer's inquiry.
    * Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
    * Ensure daily KPI's expectation are met or exceeded.
    * Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.
    * Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
    * Offer continued support and timely follow up.

    REQUIREMENTS & QUALIFICATION:
    * Post-secondary Degree/Diploma is required.
    * Minimum of 1 years relevant work experience dealing with Customers is required (Retail or Service).
    * Bilingual English-French proficiency in speaking, reading, writing abilities are required.
    * Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP
    * Medium to advanced Microsoft Office skills
    * Extremely detail oriented

    CONTACT: JAN.GIORDANO@MANPOWER.COM

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Boca Raton , Delray Beach , Lake Worth , Boynton Beach , Greenacres
    Job Type : Permanent
    Date: Tuesday, 11 December 2018
    Manpower is currently representing a client in the Boca Raton, FL area that is seeking to permanently hire several Customer Care Representatives. Job Description: Purpose: Responsible for customer inquiries regarding company products. Answers and initiates a variety of real-time inbound and outbound voice-based communications. Using a computerized system, responds to customer inquiries in a call center environment. To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include transferring to other departments, providing world class customer service, looking up product availability in stores, white mail processing).
  • Location: St. Paul
    Job Type : Contract
    Date: Tuesday, 11 December 2018
    1st shift: 7am-10am start time, M-F

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Location: Burlington
    Job Type : Contract
    Date: Tuesday, 11 December 2018
    Customer Care Representative

    We are looking for a Customer Care Representative who is responsible for providing excellent service to our consumers by phone, email, chat, letters and social channels. You will need to learn about our culture, products and procedures. The Consumer Services Representative is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner.

    What's in it for you?

    * Steady weekly paycheck
    * Work/life balance (Monday, Tuesday, Wednesday 9am-5pm)
    * Competitive wage
    * Open office environment
    * Manpower team to support your needs
    * Option to take free college courses and skills training

    What's the job?
    * Answer a high volume of inbound calls, emails, chat, letters, voicemail, online reviews and social consumer response in order to answer customer inquiries in accordance with standard operating procedures
    * Provide consumers help in website navigation and browsing, and ordering
    * Record all the information regarding client inquiries into company tracking and reporting system
    * Advise consumers on newly available items and promotions to help drive overall sales
    * Provide requested support to other departments through the performance of ad hoc tasks
    * Ability to work in a fast paced work environment focused around growth
    * Provide Quality Assurance support in a variety of areas, with strong attention to detail
    * Maintains liaison with other departments

    What you bring to the job?
    * Must have a Bachelor's Degree
    * Must possess excellent communication and listening skills
    * Must be able to be compassionate and understand the consumer's view-point
    * Must be patient with consumers and employees, capable of handling confrontational complaints with a calm, controlled and courteous manner
    * Must demonstrate the ability to assess situations and provide quick and educated response to consumers
    * Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events
    * Demonstrate integrity and ethics in handling client billing information
    * Demonstrate confidence, credibility, and good judgment
    * Experience with multi-line telephones, online ticketing systems, and personal computers helpful; 1+ years of experience in a customer service or help desk capacity
    * Familiar with social media trends and digital marketing
    * Knowledge of Internet Explorer, Chrome, Fire Fox, Safari, Microsoft Office, and basic computer skills are required
    * Bilingual in Spanish/English or French/English is welcomed

    Stop your job search and apply today.
    For more information please email kimberly.remick@manpower.com
    We love referrals so please share our job with friends and family!
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Temporary
    Date: Tuesday, 11 December 2018
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person, and can type 35 WPM, have good computer skills, and have a knack for promoting services, then we need need to talk. Temp to permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9pm Call me if you are serious about a career, not a job! $13.85 per hour to start
  • Location: Warwick
    Job Type : Contract
    Date: Tuesday, 11 December 2018
    Manpower has partnered with a premiere client in Warwick, RI in search of a 1st shift Claim Processor

    What's in it for you:
    *Pay: $17.00/hr
    *Hours: 1st shift
    *4 month assignment

    In this role you will:

    The primary responsibility of this position is the investigation, analysis, resolution, trending and corrective action of all claims/complaints. Specific responsibilities include maintaining claim/complaint files and supporting the resolution of claim/complaint CAPAs to closure and verification of CAPA effectiveness.

    Successful candidates will possess:
    *Bachelor Degree
    *Minimum of 2 years of experience in complaint investigation
    *Strong communications and problem solving skills. Ability to work independently
    * Competent using office software including Database management, MS Word, Excel, Internet Explorer, PowerPoint, and Outlook. Experience with SAP is required
  • Location: Fort Dodge , Webster City
    Job Type : Temporary
    Date: Tuesday, 11 December 2018
    Do you like talking on the phone? Do you want to get paid to do it?! Then we have the job for you! Manpower is looking for candidates who would like to conduct phone surveys in Webster City. The position is part time, with hours 5PM to 9PM. Great for college students or anybody looking to supplement their income.
  • Location: North York
    Job Type : Contract
    Date: Monday, 10 December 2018
    Are you a Bilingual Customer Service Professional with an interest and experience in the Human Resources and Recruitment industry? Our client in North York is looking for YOU!
    As a Customer Service Professional you are:
    * An excellent communicator who loves working in a call centre environment
    * Passionate about exceeding customer expectations
    * Bilingual in French and English - written and spoken
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients from Monday to Friday between 6am - 6pm
    * Bring your previous customer service experience
    * Establish and maintain a high level of customer satisfaction
    * Assist with reporting, invoices and other HR related activities
    Interested? Apply now!
  • Location: Champaign
    Job Type : Temporary
    Date: Monday, 10 December 2018
    Your responsibilities will be: Answering incoming calls from customers with questions regarding their health coverage and policy, data entry, and handling and resolving complaints. Attention to detail is required. Must be proficient with Microsoft Office Programs. Previous experience with customer service is preferred. Hours are full time on days from Monday through Friday from 8 am - 5 pm. Pay is $ 12.00 hourly. This position is located in Champaign, IL Urbana IL area. Position could become temporary to hire for the right candidate. “Manpower Recruits safe employees and does not charge a fee “ Fill out an online application at http://www.manpowerillinois.com, upload a resume, along with 3 professional references and give us a call at 217-352-7875 to review your information.
  • Location: Winston Salem
    Job Type : Contract
    Date: Monday, 10 December 2018
    Do you have a passion for customer service?!?! Have a background in Healthcare?!? If you are looking for a new opportunity, look no further! Manpower is looking to bring on experienced Pharmacy Technicians for our client in Winston Salem, NC!

    This position is Monday-Friday 8:00am-5:00pm NO WEEKENDS!!

    As an employee of Manpower, we offer FULL benefits and competitive wages!
  • Location: Minnetonka
    Job Type : Contract
    Date: Monday, 10 December 2018
    Starting Pay Range: $15.00 per hour to start and $17.50 per hour at the time of a permanent hire

    Duration: temp-to-hire after 6 months.

    SUN-THUR 12AM-8:30AM
    SUN-THUR 6AM-2:30PM
    SUN-THUR 7AM-3:30PM
    TUE-SAT 12AM-8:30AM
    TUE-SAT 6AM-2:30PM
    TUE-SAT 1PM-9:30PM
    WED-SUN 9AM-5:30PM
    SAT-WED 12AM-8:30AM
    SAT-WED 8AM-4:30PM
    SAT-WED 6AM-2:30PM

    Summary:

    Technical Support Representatives are responsible for assisting and educating the customers using a variety of modes including phone, web and chat. Customer inquiries are related to both software and hardware, account management, installation and best practices relating to the product and industry. We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for motivated, creative, hardworking and positive individuals!

    Primary Responsibilities:

    Rapidly respond to incoming customer inquiries, focusing on quality and customer satisfaction
    Clear and thorough documentation of customer interactions
    Support inquiries include questions relating to: Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders, Industry events
    Willing to fiercely advocate on behalf of and represent the Voice Of The Customer
    Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership
    Review, manage and follow up on open issues as needed
    Project work that includes long and short term initiatives

    Required Skills:

    The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and problem solving skills.

    In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.

    1-2 yrs. of Customer Support, Customer Training, and/or Help Desk experience
    Demonstrated written and verbal communication abilities
    Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)
    Demonstrated customer focus and problem solving abilities
    Ability to work assigned shift hours.
  • Location: Austin
    Job Type : Contract
    Date: Friday, 07 December 2018
    Job Description:

    * Perform investigative activities and contact Texas Medicaid providers by telephone
    * Email and regular mail to fulfill due diligence on behalf of the Health and Human Services Commission (HHSC) and the Children with Special Health Care Needs Services Program (CSHCN) in the enforcement of Medicaid over-payment funds recovery.
    * Ensure collection activities meet the requirements of the client by reducing debt aging, maximizing collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and debtor

    Basic Qualifications:

    * High school diploma
    * 2 years customer debt collections or customer complaint resolution experience
    * 2 years Microsoft Excel experience
    * 1 year Microsoft Word and Outlook experience
  • Location: St Catharines
    Job Type : Contract
    Date: Friday, 07 December 2018
    A client of our in downtown St. Catharines is seeking customer service representatives for their facility. This is a full time ongoing position.

    In this role you will deliver exceptional customer service via email, instant chat, and inbound phone calls.

    This role will begin in mid January. We are actively interviewing candidates, please apply if this sounds like a fit for you!

    Job Details:

    - $16 per hour
    - Full Time Hours
    - Work at a company that fosters your growth and training
    - Paid Training
    - Downtown St. Catharines Location, bus accessible
    - Shifts between hours of 8 am and Midnight (Must be flexible to work between these hours)

    Duties:

    - Maintaining high customer satisfaction ratings and service level agreements
    - Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
    - Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    - Ensure that the complex of Customer care needs are resolved in a timely fashion

    Qualifications:

    - 1 year previous customer service experience
    - Ability to pass a criminal background check
    - High School Diploma
    - Strong communication and computer skills

    If this sounds like a fit for you, please apply today for immediate consideration!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Ottawa
    Job Type : Contract
    Date: Friday, 07 December 2018
    Représentant, Service à la clientèle
    Notre client, Scotiabank une importante institution financière à l'échelle internationale est à la recherche de professionels de Représentant de service à la clientèle pour leur centre d'appel. Le lieu de l'emploi est situé dans l'est d'Ottawa et notre client recherche des personnes dont la première langue est le français. Cet emploi sera permanent suite à la période de probation sur le système de paie de Manpower. Notre client a gagné plusieurs prix dont l'endroit favorable pour travailler et ce, à différents niveaux multinationaux.
    * Expérience d'au moins un an dans un poste pertinent où vous avez appris à analyser les besoins des clients et à leur offrir les conseils et les solutions les plus appropriées
    * Volonté d'assister la clientèle de la façon ou vous vous engagez à offrir à chaque client une expérience personnalisée.
    * Excellente communication en Anglais et en Français dont 70% des clients sont francophones.
    * Flexibilité avec horaire de travail
    * Expérience en vente est un atout
  • Location: Thorold
    Job Type : Contract
    Date: Friday, 07 December 2018
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in mid January and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Springfield
    Job Type : Contract
    Date: Friday, 07 December 2018
    We are seeking an Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    What's in it for you?

    Opportunity to work with "One of the Fortune 500 Company".
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    1st Shift. plus overtime, If needed
    $13.00/ Hour

    Responsibilities:
    Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    Handle inbound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

    Qualifications:
    Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    Must be able to show empathy, have solid communication skills, sound analytical skills because they are speaking with homeowners and contractors. Someone personable, reliable, someone that can accept feedback and implement the corrective action immediately. Someone who easily adapts to change.
    HS Diploma/ GED
    1 year work experience required
    Excellent verbal, written, and listening skills
    Ability to adapt well to change

    Stop your job search and apply today. Do you need more information? Are you interested? Send your updated resume at camille.roque@manpower.com or call 414-269-8731 extension 1837. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Albany
    Job Type : Contract
    Date: Friday, 07 December 2018
    Do you have a passion to work with people? We are hiring temporary associates with customer service/call center experience who have great compassion and empathy to assist with claims calls. The positions will convert to a permanent position after 90 days of a successful work ethic.

    What's in it for you?

    · Potential to earn $100-$200 after 30 days of employment

    · $11.00 - $12.50 per hour

    · Temp-to-perm after 90 days

    · 12 month-contract

    · Location: Albany, OR

    What is the job?

    ·As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.

    * Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

    * Coordinate service for customers using various providers to resolve the customers' concerns.

    * Settle claims according to insurance policy provisions.

    * Maintain and update customer account records as needed.

    * Forward suspected fraudulent and questionable claims to appropriate personnel.

    * Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

    * Attend workshops, seminars, and other training sessions to maintain and update product knowledge.

    * Maintain professionalism with all contacts, both internal and external.

    * Perform other job duties as directed by supervisor.

    What you bring to the job?

    · Customer service experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Location: Springfield
    Job Type : Contract
    Date: Friday, 07 December 2018
    Manpower has immediate opening for Customer Care Specialist in Springfield, OH.

    What's in it for you?

    o $13.00-14.00 per hour

    o 12 months temp-to-perm

    o Shift may vary

    What is the job?

    o Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer

    o They have adherence times and handle times to meet.

    o Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

    o Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

    o This role requires listening to our customer's concerns and showing empathy while resolving their issue.

    o You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    o A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

    What you bring to the job?

    * Minimum of 1 year customer service experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Oxnard
    Job Type : Contract
    Date: Thursday, 06 December 2018
    Want to work in a Call Center? We have immediate work available for hard working, goal oriented effective communicators. You'll answer phones and assist customers with placing orders, tracking shipment and other needs. Training is provided if you have an upbeat personality that is driven to succeed. Call a recruiter today to learn more about this position.

    Must type 40wpm and be able to speak clearly.

    (805)983-1300 call/text