Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Oakville
    Job Type : Permanent
    Date: Monday, 24 June 2019
    Manpower is hiring for a new and exciting position. We are looking for a BILINGUAL customer service representative for our Oakville client, who leads the world in roof windows and skylights. With being in business for over 75 years, this company is always on the grow.

    This position is PERMANENT. = Not hired on through an agency. Take advantage of the clients benefits and incentives right away.

    What's the job?
    - Managing incoming calls and customer service inquiries
    - Identifying and assessing customer's needs to achieve satisfaction
    - Communicate with existing and new customers daily over the telephone and in person in the showroom
    - Administrative duties including order entry, order tracking
    - Work regional trade shows, events and attend training sessions as required

    Here's all the good stuff!
    - $40,000 salary to start
    - Benefits immediately (After 3 months)
    - Paid Training!
    - Monday to Friday Day shift - NO WEEKENDS!
    - Quarterly & Year end Bonuses
    - Family Oriented

    Here's what we're looking for!
    - Bilingual (need to fluent in French and English, read/write and speak)
    - Bilingual customer service experience preferred
    - Able to start immediately

    If you think that this is the position for you, please don't hesitate to call Manpower today. We are conducting interview's right away. Please email me directly with your resume for a quick response! Brittanie.moulder@manpower.com
  • Valid City, State or Zip Code: Rochester
    Job Type : Contract
    Date: Monday, 24 June 2019
    Customer Service Representative

    What's in it for you?
    * 32 - 40 hours a week
    * $13.50 per hour
    * Incredible work environment
    * Contract position

    What is the job?
    * Teach or instruct work-related subjects to students who have graduated or left high school.
    * Includes correspondence school instructors; industrial, commercial and government training instructors
    * Teaching may take place in public or private schools whose primary business is education or in a classroom associated with an organization whose primary business is other than education.
    * Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    * Responds to inquiries and requests for assistance with an organization's computer systems or PCs.
    * Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists.
    * Coordinates with level 2 or higher IT resources to resolve problems if necessary.
    * May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    * Reset passwords

    What you bring to the job?
    * Previous call center experience
    * Open Availability**
    * Great attitude
    * High School Diploma or equivalent
    * Ability to pass Background Check

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals so please share our job with friends and family!
  • Valid City, State or Zip Code: Henderson
    Job Type : Contract
    Date: Friday, 21 June 2019
    Job Description:
    As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:

    -Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries
    -Provide troubleshooting assistance to customers
    -Ability to accept and implement coaching and feedback to achieve individual and team performance goals
    -Maintain a high level of world class customer service/professionalism to a wide range of customers
    -Recommend products that best suit the customer.

    Requirements:
    -Ability to type at least 25/30 WPM
    -Maintain a positive environment, working with co-workers and customers within a diverse culture
    -Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner, work in a team environment, work under pressure, sit for long periods of time, excellent attention to detail and multitasking, self-motivation to work under his/her own initiative
    -Must pass drug test and state, federal, and criminal background check
    -Must have a High School Diploma/GED
    -Must be at least 18 years of age or older
  • Valid City, State or Zip Code: Ottawa
    Job Type : Contract
    Date: Friday, 21 June 2019
    Do you enjoy working providing excellent customer service? Are you looking to work with a reputable company with extensive growth opportunities? Manpower has immediate openings for Bilingual Customer Service Representatives in the East End of Ottawa

    This position, although listed as temporary is actually permanent! The first few months would be spent on Manpower's payroll; however, the end game is to have you work directly for Scotiabank. Both Manpower and Scotia bank will treat this employment as permanent.

    What's in it for you?
    * Excellent pay rate
    * Room for growth with an international employer
    * Onsite training
    * Great team

    What is the job?
    * Proven customer service skills through work or community involvement
    * Willing to assist in a professional, friendly and efficient manner
    * Rotational shift- Monday-Sunday for 8 hours a day, 5 days a week somewhere between 8am- 12am.
    * Excellent communication in English or French is essential as 70% of the calls are French
    * Availability to work a flexible schedule

    What you bring to the job?
    * Previous experience in data entry experience
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)

    Stop your job search and apply today. We love referrals. Visit the Jobs section of our Facebook page @ManpowerEasternON and easily share opportunities with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.ca/mypath

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 21 June 2019
    We are seeking for a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    What's in it for you?

    Opportunity to work with a Fortune 500 Company
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    $13.00-$14.00/ Hour
    Temp-to-perm job with competitive benefits
    Stop your job search and apply today. You can also check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Edmonton
    Job Type : Permanent
    Date: Thursday, 20 June 2019
    Manpower is currently looking to hire Bilingual Customer Service Representatives for a permanent opportunity for one of their clients located in Edmonton.
    In this position you will be working in a dynamic, deadline driven and high volume call center environment. Candidates must have profound verbal communication skills in both English and French and possess professional attitude.
    Candidates must be able to work on a flexible shift schedule during the hours of operation, which include: Monday-Thursday from 6am-8pm, Friday from 6am-5pm and Saturday from 7am-1pm.
    Duties and Responsibilities:
    * Assist and answer general customer inquiries
    * Perform a variety of customer/dealer service requests (electronic/paper)
    * Provide superior service on each customer/dealer/employee interaction
    * Provide solutions to customer/dealer concerns while maintaining positive and professional conduct.
    Qualifications:
    * Must be fluent in both French and English
    * Previous experience working in a call center (inbound/outbound) is required
    * Experience in collections with accounts will be an asset
    * Highshool Diploma or Equivalent is required
    * Strong communication skills both written and verbal (French and English)
    * Proficient in using technology and computers
    * Able to multi-task and work in a team environment
    * Valid Class 5 license and own vehicle is required

    Our client is proud of their competitive compensation package, quarterly bonus and pension plan. They also offer comprehensive benefits package, tuition reimbursement program and modern office amenities, including free access to the fitness room.
    To apply to this position, send your resume to edmonton.ab@manpower.com or call us at 780-420-0110
    Follow us on Facebook (ManpowerAlberta), Instagram (Manpower.AB), Twitter (ManpowerAB) & LinkedIn (ManpowerAB) for more information on our current Companies and Job Postings.
  • Valid City, State or Zip Code: Moncton
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Manpower is currently recruiting for Bilingual Customer Care Representatives to work with one of our well established clients in Moncton, NB. You must be fluently Bilingual (English/French), have a drive to provide top notch customer service, and possess strong computer skills.

    These positions are long term and full time, with day shifts of Monday to Friday, 8:30am to 5:00pm. These positions start at $16/hour.

    If you are interested in learning more about this opportunity, please apply to Manpower today!
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Manpower is currently recruiting 5 Bilingual Customer Service Delivery Professionals for our well established client in Fredericton, NB. The hours of operation are Monday to Friday - 7am to 11pm and Saturday/Sunday - 10am to 10pm. Your shifts will fall anywhere within these time frames. These are six month contracts and pay $18/hour.

    As a Customer Service Delivery professional, you will successfully manage customer interactions to increase customer satisfaction and improve service quality in a timely manner. The role includes some or all of the following key responsibilities:

    - Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    - Fulfilling work satisfying customer expectations in a way that also complies with best practices
    - Demonstrating empathy by listening attentively to customer concerns
    - Maintaining high customer satisfaction ratings and service level

    Basic Qualifications:

    - Fluently Bilingual (English/French)
    - 1 year of experience in: Customer Service Delivery/Customer Contact Services
    - High School Diploma or equivalent
    - Clear Criminal Record

    What can you expect?

    * Free on site parking
    * Spacious work stations with updated technology platforms and equipment
    * Supportive environment to assist with individual success
    * Complimentary coffee, tea and hot chocolate bar
    * A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Manpower is currently recruiting 5 Customer Service Delivery Professionals for our well established client in Fredericton, NB. The hours of operation are Monday to Friday - 7am to 11pm and Saturday/Sunday - 10am to 10pm. Your shifts will fall anywhere within these time frames. These are six month contracts and pay $16/hour.

    As a Customer Service Delivery professional, you will successfully manage customer interactions to increase customer satisfaction and improve service quality in a timely manner. The role includes some or all of the following key responsibilities:

    - Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    - Fulfilling work satisfying customer expectations in a way that also complies with best practices
    - Demonstrating empathy by listening attentively to customer concerns
    - Maintaining high customer satisfaction ratings and service level

    Basic Qualifications:

    - 1 year of experience in: Customer Service Delivery/Customer Contact Services
    - High School Diploma or equivalent
    - Clear Criminal Record

    What can you expect?

    * Free on site parking
    * Spacious work stations with updated technology platforms and equipment
    * Supportive environment to assist with individual success
    * Complimentary coffee, tea and hot chocolate bar
    * A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Valid City, State or Zip Code: Wilkes Barre
    Job Type : Temporary
    Date: Wednesday, 19 June 2019
    An A+ Superior rated company located in Wilkes-Barre is currently searching for a Customer Service Representative Trainee.

    Job Description:
    The Customer Service Representative is responsible for communicating, over the phone, with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to the company's products and services and new claims intake. Some of the highlights of working in the call center are:
    * Answer customers' questions and if unable to answer their questions, direct them to the appropriate person
    * Taking New Claims calls and entering the information using proper spelling, grammar, and punctuation
    * Check voice mail, Customer Service Requests, and Policy Service Center Requests at scheduled times
    * Utilize the Department Procedure Manual as appropriate


    What we offer;
    * No Sales!! All calls are service based
    * No weekends
    * We're closed all major holidays
    * Excellent working hours (we operate between the hours of 8am and 7:30pm M-F)
    * This position pays $13.50/hour
    * This position is located in our downtown Wilkes-Barre location on the square. (You would need to acquire your own parking pass).

    What you offer:
    * Excellent oral and written communication skills
    * Attention to detail and accuracy are essential for this role
    * Proficient use of a computer
    * Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required

    If you are interested please reach out to one of our recruiters at 570.825.5661!
  • Valid City, State or Zip Code: Calgary
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Parts Customer Service Representative

    Manpower is currently seeking a Parts Customer Service Representative for a contract position Calgary, AB.

    Responsibilities:

    -Collect customer contact information/inquiry and enter into customer relationship management database
    -Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
    -Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
    -Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
    -Respond to sales inquiries and requests for quotation in an accurate and timely manner.
    -Identify, address and escalate issues
    -Performs other duties as assigned that support the overall objective of the position

    Experience:
    - Two years' customer service or equivalent experience
    - Call Center experience an asset
    - College diploma in parts an asset or experience with equipment deployed in construction or the trades
    - Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010
    - Proficiency in Excel is essential.

    Please email your resume directly to robyn.paquette@manpower.com or call 403-298-4395.

    Alternatively, you can view our current open positions on manpowerab.com

    Even if this one might not be the one for you, please do not hesitate to send your email to Calgary.ab@manpower.com and let one of our Talents Management Consultants connect with you about our other opportunities.

    Follow us on Facebook (manpoweralberta), Instagram (Manpower.AB), twitter (ManpowerAB) & LinkedIn (ManpowerAB).
  • Valid City, State or Zip Code: Boston
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Manpower is looking for Call Center Rep to work in Downtown Boston office.
    Requires High School Diploma or GED. Excellent organization and verbal communication skills
    Hours are Mon to Fri 8:30AM - 5:00PM
    Pay rate: Bilingual Spanish & English $14.25/ hour
    non-Bilingual $13.25/ hour.
    Must be able to pass drug and background screening. Possible temp to perm.
  • Valid City, State or Zip Code: Albany County , Warren County , Rensselaer County , Schenectady County , Saratoga County
    Job Type : Permanent
    Date: Tuesday, 18 June 2019
    Industry Leading Service Provider in the Clifton Park, NY area is seeking Call Center Representatives. This position has the opportunity to become a permanent placement for the right individuals. Working days are Monday-Friday, paying $15 per hour. Multiple Opening Available! As a CSR you will be taking inbound calls regarding account management. Responsibilities will include the opening and closing of accounts, taking payments for bills and answering any other questions regarding client services. If you are ready to apply, simply click 'apply'. Do you need more information? Call us at 518-459-2800
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Did you recently graduate from school?
    Want to work Full-Time? Do you want to start now? Then this is for you!

    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives. They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    Manpower is seeking several Bilingual French - Customer Care Specialist to commence on July 2019 and August 2019

    What we offer:

    * Career Growth
    * Permanent Jobs
    * Full Time Hours
    * Generic Benefits
    * Shift Premiums
    * Hourly Wages $15.00

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills on both languages (French and English)
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested

    Essential Functions

    * A successful candidate will answer phone or email inquiries from customers, depending on the job; you'll place orders, respond to and handle customer issues, or make appointments.
    * Customer Service Agents are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Manpower is currently seeking immediate start for Customer Service Representatives - English Speakers which commences July 2019 or early August 2019 for a temporary full-time work

    Our client for 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    What we Offer:

    * Range of Wages: $11.35 HR to $13.35 HR
    * Type of contract: Temporary Full Time
    * Length: Three months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    Training:

    9:00AM to 5:00PM - Training Schedules

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 8:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in English speaking
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    For over 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    Manpower is currently seeking immediate start for Contact Center Agents- French Speakers which commences immediately for a temporary full-time work

    What we Offer:

    * Range of Wages: $16.00
    * Type of contract: Temporary
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week (Hours may fluctuate)
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    To qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 11:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in both languages English and French
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Sioux Falls
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Manpower is currently hiring for an excellent customer service representative for a great company in the Sioux Falls area! This position is to help support while current representative is out of the office. Currently, this position is set to last 3 months but could turn permanent.

    Job Responsibilities
    *Consistently and accurately respond to customer inquiries, enter order information and confirming sales orders with customers.
    *Ability to project professional customer service demeanor over the telephone.
    *Assist in other activities such as customer mailings, shipment of product samples/information and computer system database maintenance as directed.
    *Research and resolve complex customer orders and technical questions.
    *Ability to de-escalate and resolve customer concerns.
    *Experience in communicating across departments in support of customers and external sales force to support growth.

    Education, Experience and Skills
    *High School diploma or equivalent degree.
    *Minimum of 2 years of customer service or inside sales in retail, wholesale trade or similar environment.
    *Team player, who collaborates well with co-workers, customers and manufacturers.
    *Ability to meet core computer competencies. Proven skill with general office equipment, telephone systems and email communication. Microsoft Word and Excel competencies are required.
    *Excellent attention to detail with consistent, accurate and quality work output.
  • Valid City, State or Zip Code: Mountain View
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Title: Mascot/Customer Service Associate Needed

    Pay: $21 per hour

    Job Description:
    *You would have to wear a costume and have an energetic personality*
    *Building Security Testing/Awareness
    *Associate is to provide metrics to client on a daily interaction with client population.
    *Associate to provide metrics to include but not limited total number of customer interactions.
    *Adhere to client's communication policies in its interaction with their employees.

    The company offers GREAT perks

    Benefits:
    *Meals are provided (Breakfast and Lunch).
    *Will be in suit for 30 minutes at a time.
    *Medical and Dental insurance available.
    *Suit has built in AC
    *Off on weekends and all major holidays
  • Valid City, State or Zip Code: Bethlehem
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Responsible for timely and accurate collections of accounts to ensure resolution and A/R management. Responsible for aggressive collection follow-up activity in order to expedite claim processing and reimbursement. Responsible for processing or assessing patient accounts with contact to the insurance companies, Government agencies, patients and other responsible parties. Previous experience in a medical office/medical administrative related environment. Resume Required.

    Manpower offers Free Certification courses in HR Assisting; AR/AP; Project Management and we offer FREE COLLEGE TUITION, UP TO A BACHELORS DEGREE, in partnership with University of Phoenix.