Bilingual Customer Service Representative in Montreal!!!

Industry

Insurance

Advert ID

CAN_454620

Location

Montr��al

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

We are currently looking for a Bilingual Customer Service Representative for one of our clients in the Insurance Industry!



The Bilingual Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity.



RESPONSIBILITIES INCLUDE (but are not limited to):

* Provide high quality service to advisors and clients via telephone

* Handle high volumes of telephone inquiries and research and resolve inquiries within specified turnaround times

* Handle sensitive issues to ensure customer satisfaction

* Provide detailed oral and written communication to line areas regarding inquiry resolutions



TOP SKILLS / MUST HAVE:

* Strong interpersonal, customer service and communication skills.

* Bilingual in French and English.

* Contact Centre experience strongly preferred.

* Customer service focus and skills

* Ability to build positive relationships between customer/company

* Commitment to achieving high levels of service excellence

* Ability to work independently or with minimal direction, within a team

* Excellent communications skills (verbal and written) in English and French

* Analytical and problem-solving skills

* Assuming responsibility and taking ownership until resolution

* Knowledge of our business policies, procedures and concepts

* Ability to effectively organize, prioritize and multi-task

* Attention to detail

* Post-secondary education with industry certification is preferred or equivalent work experience

* Ability to work collaboratively with teams and peers



OPERATION HOURS: Shifts between 8:00AM to 8:00PM - Monday - Friday.



WORKING LOCATION: Montreal



PAY RATE: $20.25/hour



LENGTH: 1-year contract!