Help Desk Analyst- Work from Home

Industry

IT

Advert ID

CAN_450933

Location

Charlottetown

Job Type

Permanent

Hours

Full-Time

Salary Range

CAD36000-45000 per year

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB - E2L 4Z6 Phone : 506-633-7474

ContactNumber

506-633-7474

Job Description

This is a 100% virtual/work-from-home Help Desk position. You may work from your home office anywhere in the Canada or the United States providing support for small, medium, and enterprise business environments. This client supports professional development and offers tons of growth opportunity and room for advancement!

To qualify for this role, you must have the following:

* Microsoft Windows Server 2008 and 2012, including restarting server-side services, AD DS, and print and document Services

* High-level oral and written communication skills in English

* Ability to type a minimum of 35 wpm

Combined with 2 years of experience in any one, or a combination of:

* - Contact Centre

* - Help Desk

* - In-home PC repair

* - Trainer / Instructor / Coach /Mentor

At least 1 year of experience in the following areas:

* - Resolving remote access issues, including VPN

* - Troubleshooting and restoring connectivity to the internet, network devices, and servers

* - E-mail applications and browsers

* - Antivirus and anti-malware applications

* - Current versions of Microsoft Windows and Microsoft Office

At least one of the following certifications: A+, MCP, MCSA, MCSE, CCNA or equivalent experience with Microsoft Windows environments

KEY REQUIREMENT FOR THIS POSITION IS RECENT WINDOWS SERVER 2008 and 2012. (Within last 12 months)