Operations Manager - Import/Export


Transport and Rail

Advert ID




Job Type




Salary Range

USD65000.00-75000.00 per year

No. of Openings


Branch Information

Los Angeles, CA - Metro - (USA) 15821 Ventura Blvd Suite 148 CA Encino , CA - 91436 Phone : 818-784-8276



Job Description

Job Description: Import/Export Customer Service Manager

Manage the daily fielding of Import and Export Operation group. Contribute company's growth by managing the business of international freight forwarding while maintaining customers' satisfaction.

1. Manage, oversee and supervise the business of Import and Export Operation group

2. Establish Operational Structure for Export & Import Freight Forwarding

3. Arrange the shipments as requested by customers in the manner that contribute company's sales, profitability and maintain the quality of service.

4. Troubleshoot on customer's claims and complains, incidents and work with related parties to close the case.

5. Resolve and collect the unpaid invoices with customers.

6. Make a proposal, service quote and present to clients, and conclude the service agreements/contracts.

7. Draw up budget of Import and Export Operation group and monitor, analyze the results.

8. Create and maintain SOP and Train employees. Develop problem solving in team and motivate employees.

9. Propose to immediate supervisor or company's internal groups for the purpose of company's increasing sales and profitability, of maintaining and increasing customer satisfaction, quality of service.

10. Negotiate and complete contracts/agreements for activities related to the transportation, customs related services both domestically and internationally.

11. Maintain company's business related licenses, certificates, bonds and keep the records required by government issued those license and certificates.

12. Updating himself/herself about the various rules, policies and programs of company's business related licenses, certificates and train company's employees if required.

13. Contact, visit existing and potential clients including business trips to obtain new business.

14. Perform for special projects, other duties including business trip when instructed by managements.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skills, and/or abilities required.


High School Diploma or GED

Required Experience

Minimum of 3 years working experience for an FMC licensed NVOCC, Ocean forwarder or Ocean Carrier in the US.

Experience in working at US Domestic land carriers, forwarders Companies.

Preferred Experience

Over 15 years of strong experience of international freight forwarding business.

Over 13 years of strong experience in working at U.S. Based FMC Licensed NVOCC Companies.

Required Skills

Microsoft Word, Excel, Outlook