Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: St. John's
    Job Type : Contract
    Date: Friday, 28 June 2019
    Manpower is recruiting two Bilingual Customer Care Advisors for one of our well established Clients in St. John's, NL. We are looking for highly motivated customer service professionals who are fluent in French and English and who can work a variety of shifts in a 24/7 call center environment. This is a 6 month contract and you would be part of a dynamic team and would serve as the first point of contact for our clients and brokers. The ideal candidate must be flexible working within a 24/7 environment, has a strong customer focus and is team spirited. This position pays $17/hour.

    What you bring to this role
    * Fluency in French and English is a must for this position
    * The successful candidate will be flexible to work variety of shifts Monday to Sunday including weekends and holidays.
    * Minimum 1 year servicing clients on the phone or in a customer facing role
    * Excellent verbal and written communication in providing world class customer service
    * Superior time management skills with the ability to multi-task and grasp new concepts
    * An active and present team contributor
    * Advanced computer, keyboarding skills and familiarity with Microsoft Office software
    * Completed post-secondary education is an asset

    If you are interested in pursuing this opportunity, please apply today!
  • Valid City, State or Zip Code: Madison
    Job Type : Contract
    Date: Friday, 28 June 2019
    We are seeking Customer Service Representatives to join our team!
    Our well-respected client on the West side of Madison is seeking outstanding Customer Service Reps for temp-to-hire job opportunities!
    You will be responsible for helping customers by providing product and service information in an inbound call-center.

    Responsibilities:

    Handle customer inquiries
    Provide information about the products and services
    Troubleshoot and resolve customer issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving services

    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    Day shift hours starting at $16 per hour

    Why Manpower?
    * Full time hours
    * Earn while you learn with Manpower college tuition
    program
    * $100 referral bonuses
    * Weekly pay every Friday
    * Access to over 4000 courses and certificates to upgrade
    your skills in the market
    * MyPath, a career path designed for you
    * Local staff who care about you and your career!

    Apply now to get started on your new career with a company that highly values their employees!
  • Valid City, State or Zip Code: Raynham
    Job Type : Contract
    Date: Friday, 28 June 2019
    The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:
    Service the Customer:
    * Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service
    * Diagnose customer needs and/or concerns
    * Handle difficult customer calls in a courteous and professional manner
    * Create and maintain a positive and professional connection with caller at all times
    Problem Resolution:
    * Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
    * Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
    * Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
    Basic Qualifications:
    * High school diploma or GED
    * Minimum of 1-year previous customer service and/or call center experience
    * Ability to thrive in a fast-paced environment
    Job Types: Contract, Raynham, MA
    Salary: $15.00 /hour
    * Full time hours 40 per week, Mon-Fri 8am-4:30pm then 12pm-9pm with the possibility of rotating Saturdays 8-4pm
    * Competitive wages: $15 per hour and opportunity to earn a performance based monthly bonus of $500 each month
  • Valid City, State or Zip Code: San Antonio
    Job Type : Contract
    Date: Friday, 28 June 2019
    Are you tired of getting turned away from each job you apply to because little to no work experience? Are you a quick learner and ready to show a new company what you are capable of? Manpower is now giving the opportunity to 80 candidates eager, highly motivated and ready to work. We welcome all experiences.

    Qualifications:

    Entry Level with little or no prior work experience
    Acquires basic skills to perform routine tasks
    Work is routine and requires minimal problem resolution
    Completes work with limited autonomy
    Works with either close supervision or under clearly defined procedures
    25 wpm
    Comply with background (7years) and drug test requirements
    Why Manpower:
    * Competitive Rates $12.00 per hour
    * Opportunity to become a permanent associate
    * Fully funded Scholarships
    * Quarterly free trainings
    *Set schedule
    * 2 shifts available

    Job Description:

    May perform processing tasks in one or more of the following areas:
    Data entry
    Mailroom activities
    Electronic portal
    Scanning
    Media conversion
    Check processing
    Electronic fund transfer
    Content storage and retrieval
    All other duties as assigned.
    Alternate text:
    Performs data entry of material from source documents to a computer database.
    Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
    Ensures accuracy and completeness data.
    Performs clerical tasks in the data entry function.
    Receives and distributes incoming mail and materials.
    All other duties as assigned.
    Alternate text:- for medical/healthcare
    Performs document scanning and processing in mail room
    Enter Medical claims data into the Claims System, via 10-key and alphanumeric data entry
    Screen medical claim forms for completeness of data
    Route claims to other areas depending on successful data entry or the need for additional information
    Adjudicate and suspend claims when appropriate
    Provide backup support to other team/group members in the performance of job duties as assigned (including mail Room)
    Numeric Filing and other clerical tasks
  • Valid City, State or Zip Code: Mount Kisco
    Job Type : Contract
    Date: Thursday, 27 June 2019
    Are you ready for more that just a job but a career with a company dedicated to its employees?
    Then look no further we want to help you get there!

    Great Part Time Temp-Perm opportunity for strong Customer Service Representative in Bedford Hills

    What's in it for you?'
    First Shift Schedule
    Part Time Hours Monday through Friday 11 AM - 4 PM
    Potential to go permanent

    What is the job?
    Customer Service Representative-
    Processing customer request via phone, fax, web portal or email
    Performing requests in Total Recall
    Making same day call backs to clients Assist clients with the web-portal
    Data entry of inbound work orders
    File billed work orders
    Assisting new customer set ups in the web portal
    Handling minor customer service issues/concerns
    Assisting others with miscellaneous administrative functions Work closely with the operations staff to ensure 100% accuracy of client request Assist with special customer projects Perform special tasks as directed by the Customer Service Manager

    What you bring to the job?
    Strong customer service experience, at least 3 years
    Great attitude and ability to work in a team
    Dependability and reliability
    Ability to pass a background check and drug screening

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 914-428-0155 apply today!
    We love referrals so please share our job with job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Springfield
    Job Type : Contract
    Date: Thursday, 27 June 2019
    We are seeking a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    The Details
    * Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
    * This role requires listening to our customers' concerns and showing empathy while resolving their issues.
    * Because every customer is different, we expect you to take the initiative to truly understand our customers' current challenges, solve them and use your expertise to proactively help them avoid future challenges.
    * You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
    * A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

    Qualifications:
    A minimum of 6 months experience in customer service (face to face or phone)
    Minimum high school diploma or GED, and 1 year work experience required
    College degree with 0-1 year work experience, preferred
    Strong attention to detail
    Love talking to people and ability to WOW customers on every call
    Excellent verbal, written, and listening skills
    Relentless drive to own the customers problem and resolve it
    Ability to adapt well to change
    Ability to work well in a fast paced work environment
    Ability to think outside of the box to resolve problems
    Ability to multi-task using technology, including call handling, loan level review and call documentation

    For faster response you can send your most updated resume to keith.mercado@manpower.com or call 414-312-5144 extension 1847
  • Valid City, State or Zip Code: Tamaqua
    Job Type : Contract
    Date: Wednesday, 26 June 2019
    We are looking for qualified candidates to work in a call center. Utilize your courteous, timely, and accurate customer service skills!

    You will be assisting internal and external customers with answering inquiries and solving problems related to the consumer questions.

    Skills Required:

    Computer Savvy
    Able to Multi-Task
    Great Communication Skills

    Put your clean background to use!
    HS Diploma Required


    Flexible Day Shift: 8:30 am -5:00 & 9:00 am - 6:00 pm

    If you are interested please register on-line at www.manpower.com and upload your resume! & Call the office @ 570-622-9704
  • Valid City, State or Zip Code: Rochester
    Job Type : Contract
    Date: Wednesday, 26 June 2019
    Customer Service Specialist

    Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

    What's in it for you?
    * Full time hours
    * B Shift (11:30 - 8:00pm)
    * $15.25 (Bilingual)
    * Weekly pay
    * Monday through Friday (Open Availability)

    What is the job?
    * Assist prospective enrollees and people assisting enrollees
    * Track and document all inquiries using the applicable systems
    * Process new applications - via telephone
    * Transfer/refer consumers to appropriate entities
    * Process life event changes, demographic updates, disenrollment requests, and special periods as requested
    * Facilitate the fulfillment of caller requests for materials via email, or download.
    * (Bilingual employees) Facilitates translation services for non - English speaking callers
    * Escalate calls or issues to the appropriate designated staff
    * Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems

    What you bring to the job?
    * High School Diploma or GED
    * 2+ years experience navigating multiple systems
    * Ability to type 25 WPM
    * Strong interpersonal skills
    * Bilingual - Spanish
    * Ability to follow both verbal and written instructions
    * Call Center experience ++

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals, so please share our job with friends and family. EOE
  • Valid City, State or Zip Code: Corona
    Job Type : Contract
    Date: Wednesday, 26 June 2019
    Great job opportunity this summer. Let's get ready to work. Contact Malaika Davis at Manpower 951.808.8302 or email Malaika.davis@manpower.com. Office hours Monday - Friday 8AM - 5PM.

    Operate data entry device, such as keyboard. Duties may include verifying data and preparing materials for keying, coding or printing.

    Pay rate $14-$15
    Must be able to work 2nd shift and work on weekends, holidays, and work a flexible work schedule.
    Mus t be able to pass 7 year background and drug test.
  • Valid City, State or Zip Code: Des Moines
    Job Type : Temporary
    Date: Tuesday, 25 June 2019
    Manpower is currently hiring detail oriented Customer Service Representative in Des Moines, IA. In this role, you will answer inbound calls from customers related to dental and vision benefit eligibility and claim status. If you enjoy helping customers and talking on the phone, please apply today!
  • Valid City, State or Zip Code: Evansville
    Job Type : Temporary
    Date: Monday, 24 June 2019
    We are recruiting for a Call Center representative. The role works day shift hours, earns $13 an hour and is a temporary to permanent opportunity. If you have the experience below, sign up at www.manpower.com and call us at 812.429.7321.

    Duties and Responsibilities
    * Collects, assesses, and processes customer complaints in a compliant and timely manner to meet applicable regulatory requirements (received via telephone, email, social media, chat)
    * Communicates with customers to establish full understanding of issues, identify needs, and provide approved information and fulfillments to maintain or regain satisfaction
    * Assesses possible existence of a health hazard and need for further investigation and escalation with each complaint
    * Self-monitors work with established reports to help ensure procedural compliance
    * Primary role is customer communications; once high performance is achieved, eligible for other tasks, such as closing event records, handling specific escalated communications, monitoring, providing specific follow-up communications (unacceptable lab calls), special events and projects within department
    * Works variable 8-hour shift between the hours of 8:00 am and 5:00 pm Monday through Friday, and rotates a Saturday 8:00 am - 4:30 pm shift with co-workers; must be able to work overtime as required; option to rotate after-hour cell phone coverage of after-hours calls with co-workers

    Experience, Knowledge, and Skills Desired
    * Bachelor's degree preferred
    * Two plus years of customer service experience required; proven ability to provide great customer service and maintain composure during challenging customer situations
    * Demonstrated dependable attendance record
    * Proficient in toggling between various computer systems while handling customer communications
    * Excellent analytical decision making and problem solving skills
    * Ability to follow procedures while using sound judgment to recognize and escalate unusual events
    * Positive attitude, team-oriented, cooperative
    * Embraces and adapts to change
    www.manpower.com and call 812.429.7321
  • Valid City, State or Zip Code: Rochester
    Job Type : Contract
    Date: Monday, 24 June 2019
    Customer Service Representative

    What's in it for you?
    * 32 - 40 hours a week
    * $13.50 per hour
    * Incredible work environment
    * Contract position

    What is the job?
    * Teach or instruct work-related subjects to students who have graduated or left high school.
    * Includes correspondence school instructors; industrial, commercial and government training instructors
    * Teaching may take place in public or private schools whose primary business is education or in a classroom associated with an organization whose primary business is other than education.
    * Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    * Responds to inquiries and requests for assistance with an organization's computer systems or PCs.
    * Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists.
    * Coordinates with level 2 or higher IT resources to resolve problems if necessary.
    * May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    * Reset passwords

    What you bring to the job?
    * Previous call center experience
    * Open Availability**
    * Great attitude
    * High School Diploma or equivalent
    * Ability to pass Background Check

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals so please share our job with friends and family!
  • Valid City, State or Zip Code: Fremont
    Job Type : Contract
    Date: Monday, 24 June 2019
    Manpower is currently recruiting for a Customer Service Representative/Order Entry position for Spice Company in Fremont, CA. Please review the below Responsibilities and Requirements for this position. If interested, please apply now: minda.visperas@manpower.com

    Position Summary:

    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    Must be comfortable with Microsoft Office (Word, Outlook and Excel), internet navigation, and quick to learn new software programs. Attention to detail, good math skills, writing skills, professional phone mannerisms and good communication skills are important. Extensive use of phone & computer in a fast-paced, multi-tasked environment.

    Exciting opportunity for a perm position.
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Monday, 24 June 2019
    Manpower has immediate opening for Customer Service Representative in Miami, FL.

    What's in it for you?

    · $12.00 per hour

    ·Regular Shift: 11:00a-8:00p Monday-Friday w/ possible Saturday | Training: 8:00am-5:00pm Mon-Fri

    · Temp-to-perm

    · $15 Gift Check (to be discussed on the interview)

    What is the job?

    The Insurance Specialist role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving e-mails, however mail, express delivery, fax and other electronic methods are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

    Duties / Responsibilities:
    Responsible for processing inbound e-mails for initial reporting of claims by policyholder, client, or other.
    Provides status on existing policies to either policyholder and/or client.
    Updates computer records in order to maintain data integrity of information.
    Resolution of customer issues and refers escalated items to higher levels for guidance.
    Researches information in order to provide customers with basic data related to policies.
    Maintains client relationships via quality customer service and timely processing of additional requests through fax/email.
    Knowledgeable of products related to homeowners business and additional product/services associated with the company.
    Other duties as assigned by management and may support other departmental areas based on business need.
    Knowledgeable of multiple applications including mainframe and windows based systems.

    What you bring to the job?

    · Minimum 6 months - 2 years of customer service related experience. Doesn't have to be in a call center environment, but that is a plus.

    · Knowledge of insurance industry is a plus

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Monday, 24 June 2019
    Manpower has immediate opening for a Customer Service Representative in Cutler Bay, Miami, FL.

    What's in it for you?

    o $11.00 per hour

    o 11:00am to 10:00pm plus weekends (40 hours)

    o Temp-to-perm

    o Can earn up to $400 incentives/month

    What is the job?

    Provides front line, direct contact with customers when filing claims over the phone.
    - Informs customers of the organization's products and/or services.

    Primary Job Accountabilities/Responsibilities
    - Files claims by collecting pertinent information from customers.
    - Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    - Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
    - Processes and determines coverage by reviewing forms and other applicable records.
    - Maintains professionalism and effectively interacts with all contacts, both internal and external.
    - Maintains department quality standards and performs job duties as directed by supervisor

    What you bring to the job?

    * Prior customer service experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath